We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,071 reviews.
very quick and precise
17/12/12
Parcel not delivered, and evidence of delivery instructions not being properly followed by Courier driver.
17/12/12
No-one came to uplift the parcel and I ended up taking it to Courier Depot myself on Saturday morning. Please contact me to discuss
17/12/12
No comment left by this customer.
17/12/12
Collected 11th wasn't delivered 12th - no card left on 13th, card left 14th - my customer still hasn't had her delivery.
17/12/12
Our Response: The tracking shows delivery attempts on the 13th and 14th and they will try again one more time today before it's returned.
collected on time and delivered the next day.
17/12/12
V good service
17/12/12
Very easy, prompt service. Parcel delivered satisfactorily
17/12/12
No comment left by this customer.
17/12/12
Excellent Service at a reasonable price, many thanks!
17/12/12
FAST EFFECIENT AND EASY TO USE, FAR BETTER THAN QUEUEING IN THE POSTOFFICE
17/12/12
very good far better than recent couriers used
17/12/12
very poor, need to contact for refund, Courier never tried to collect and did not reschedule after 2 days despite telling me they had
17/12/12
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
very reliable,quick and effecient thanks
17/12/12
Great service, will certainly use again and have already recommended to others!!
17/12/12
Thank you and it's great to see you have been recommending us.
No Paypal, tracking says missed collection when it was sent. Otherwise fine.
17/12/12
First class service - everyone should be using you.
17/12/12
We think the same too ;-)
will use again,fast,dependable service,thank you
17/12/12
Thank you very much.
Great fast service, at an affordable price
17/12/12
No comment left by this customer.
17/12/12
great, reliable and very well priced A++++++++++++++++++++++++
17/12/12
Excellent service ;-)
17/12/12
Better communciation needed between courier/parcel monkey/customer.
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
I was relieved to find out from the driver that a deliver label could be applied at the depot as my printer had run out of ink.
17/12/12
No comment left by this customer.
17/12/12
Delivery took 4 days. I was asked again to confirm delivery address as the courier had lost it. Shall not use again.
17/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
system easy to use, and usually reliable
17/12/12
It is always a very good service. For large parcels you are cheap and I would use you for smaller ones too but there are cheaper services
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
No comment left by this customer.
17/12/12
delivery was well over thr 48 hr payment agreement. waited in all day for nothing!
17/12/12
No comment left by this customer.
17/12/12
great service
17/12/12
Excellent service
17/12/12
Very efficient though more description on packaging requirements BEFORE purchse would have been nice. Excellent as always
17/12/12
No comment left by this customer.
17/12/12
