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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,839 reviews.
No comment left by this customer.
22/10/12
First time using service via Courier - ordered 2 separate shipments. No pick up on the first day, showed up at 5.15 on the second. Poor.
22/10/12
Your employee was stupid, I wouldn't let you deal with my waste let alone items of value ever again. STAY AWAY AT ALL COST !
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
the parcel wasn't picked up when it was supposed to be, there was no email or phone call to say so, the tracking service didn't work
22/10/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
this time was great, 1x time it never got collected tho and to re arrange and get refund was a nightmare - never got one in the end, gave up
22/10/12
Everything fine . You should incorporate insurance in your price as it's hard to compair with others who do .
22/10/12
All seems to have worked ok - but there are that no pickup times for parcel so took it to my local CityLink and collectors still came later?
22/10/12
This is a City Link IT issue which we are trying to resolve with them. I fully understand how annoying this is though.
i found the parcelservice to be excellent
22/10/12
Thank you very much.
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
very good service,parcel on time deleviry
22/10/12
By far the cheapest carrier I could find to Bejing.
22/10/12
maybe if you actually delivered an item in the first place you might be able to call yourself a courier....
22/10/12
Our Response: Maybe if the delivery address details were correct then we could!!
super fast delivery, thanks very much! :)
22/10/12
Clear and Easy options, highly recommended +++
22/10/12
Thank you and it's great to see you will be recommending us.
always really pleased with the service and happy to recommend Parcel Monkey to anyone! :o)
22/10/12
Cheers.
Excellent service - friendly & efficient
22/10/12
No comment left by this customer.
22/10/12
It was supposed to be guaranteed for next day delivery but it didn't arrive until the day after.
22/10/12
Our Response: Sorry and please contact our support team who will investigate further for you with the help of the courier concerned. Also you will be refunded for this delay.
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
The courier did not arrive on day nor next day will not use night freight again nor recommend it
22/10/12
Excellent service. As described.
22/10/12
awful, Courier damaged a 75.00 chair, delivered in pieces, one leg missing, call this a service? no comensation? I will spread the word!
22/10/12
Our Response: Freestanding furniture is not covered as explained in our terms which you confirmed you read.
Collection was prompt and Parcel Monkley service was great too!
22/10/12
speedy collection, speedy delivery, friendly staff
22/10/12
Very happy overall with the service....if the colletion times could be better scheduled then would give 10/10!
22/10/12
Sendt 8 tyres on wheels, 4 to Cornwall 4 to Scotland Courier driver didn't give me a receipt 5 wheels arrived in Scotland 1 still missing
22/10/12
the parcel has still not been delivered, and says the driver needs a phone number, which I have already provided twice (mob + landline)
22/10/12
No comment left by this customer.
22/10/12
Very efficient. Driver was very helpful. No faults. Excellent service.
22/10/12
We always advise our customers to get to know their local driver as they will often work around your needs.
Fab service. Site easy to use and parcel was picked up and delivered when you said it would be. Will recommend.
22/10/12
Very good, most reliable for several years of the affordable couriers
22/10/12
ON THE WEBSITE IT SAYS PARCEL HAS BEEN COLLECTED BUT THE PARCEL HAS NOT BEEN COLLECTED
22/10/12
shopped around and this was rhe best value
22/10/12
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