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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,889 reviews.
No comment left by this customer.
03/12/12
Good service. But was unable to track the parcel.
03/12/12
No comment left by this customer.
03/12/12
Parcel has not been collected! *I* had to ring Courier.. Told I shouldnt book on a sunday and they're busy.. Guess what?? So am I!
03/12/12
I haven't got one bad word about the service, parcel arrived as estimated. Thank you
03/12/12
No comment left by this customer.
03/12/12
Service was very good, but on your publicity you say " prices from £5.99 etc. but then don't give a reason for prices being higher
03/12/12
The increase in prices from that low point reflect product size, weight and destination.
Useless. Didn't collect - we had to drive to Heathrow and despite assurances still weren't delivered and 3 consignments still aren't.
03/12/12
The website and feedback have improved.........thank you, just keep it going........
03/12/12
No comment left by this customer.
03/12/12
very pleased collected on time and delivered on time
03/12/12
This is the second time i have used parcel monkey and the service was first class! Well done!
03/12/12
No comment left by this customer.
03/12/12
If the collection company could give an idea of when they are collecting even s two to three hours would be helpful
03/12/12
Efficient as ever. Very good service always
03/12/12
you never collected as scheduled... waited in for you.. waste of my day :(
03/12/12
very good
03/12/12
Brilliant service - collected and delivered as agreed
03/12/12
No comment left by this customer.
03/12/12
Very satisfactory, courteous and cheerful service. Thank you. Will definitely use again.
03/12/12
I have used your service three times and only one of these deliveries was collected and delivered within the specified timeframes
03/12/12
All credit to City-Link fantastic service as usual, however the Parcel Monkey website tracking, invoice and shipping label needs sorting out
03/12/12
easy fast reliable service thank you, works every time
03/12/12
Easy to organise and collection was on the day with no problems, just can not fault, perfect thank you
03/12/12
Exactly as advertised. Good job.
03/12/12
parcel never arrived. alleged two cards left at address, but they were NOT received. parcel returned to me which is better than being lost
03/12/12
great
03/12/12
No comment left by this customer.
03/12/12
Excellent service, collected and delivered exactly as you said. Thanks!
03/12/12
No comment left by this customer.
03/12/12
The parcels were not collected until late in the day - at least they were collected, not my earlier experience!
03/12/12
No comment left by this customer.
03/12/12
No comment left by this customer.
03/12/12
No comment left by this customer.
03/12/12
did not collect on the day supposed too no contact to explain why so parcel delivered a day later than it should have been
03/12/12
Arrived next day.. A+++++++++++++++++++++++=
03/12/12
No comment left by this customer.
03/12/12
Great Service
03/12/12
The parcel was late and there were items missing...not good !
03/12/12
Our Response: I am sorry to read that. If you believe your item was tampered with in transit then please contact our support team who will help you with your claim.
Great service and quick delivery,will definitely use in the near future
03/12/12
Fantastic news, Thanks very much.
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