We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,881 reviews.
To save waiting in all day for a collection it would be great if there was an option to drop packages off at the courier company's depot!
22/04/13
Quick and efficient
22/04/13
No issues
22/04/13
The service from yourselves was fine, the delivery took longer than the 2-3 days stated.
22/04/13
Our Response: All transit times displayed are based on those advertised by the couriers themselves.
No comment left by this customer.
22/04/13
The service was very fast and efficient. I had no trouble at all. Will definitely use you guys again. Thanks
22/04/13
Fantastic news, Thank you very much.
excellent service at a reasonable price
22/04/13
No comment left by this customer.
22/04/13
The REAL DEAL as ever. Prompt and efficient.
22/04/13
Very pleased with the service. Efficient and cost effective and saves me taking the parcel to the Post Office. Also liked the email updates
22/04/13
Nice website, easy to use.
22/04/13
perfect speed and efficiency. very handy to pay via paypal or debit card. emails kept me informed and website was easy to use
22/04/13
excellent thanks
22/04/13
Very good and realiable service. Very happy :) (would be nice if received txt or call from driver when to expect them for collection)
22/04/13
worked a treat, all good!
22/04/13
Better liaison with the couriers to pass on delays / non-collections!
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
Amazing service. Helpful driver and no improvement necessary!
22/04/13
Other end at Sri Lanks asking more money to clear the custom and also still parcel not deliverd. its a week today.
22/04/13
Our Response: Local customs issues are something we can't control but if you contact our dedicated online support team then they will look into this for you and try their best to resolve it.
Collected and delivered very quickly. Very pleasant courier. Will always use Citylink!
22/04/13
No comment left by this customer.
22/04/13
Picked up on requested day and delivered within 48 hours.
22/04/13
No comment left by this customer.
22/04/13
The service and CityLink were excellent - again. Had a problem with the label download, which was very annoying .....
22/04/13
Courier failed to turn up or call! Courier strikes again!
22/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
22/04/13
excellent as always, top notch, thank you ++++++++++++
21/04/13
Easy to use website with clear instructions, and the courier arrived for collection right on time.
21/04/13
No comment left by this customer.
21/04/13
It took you give days to deliver a next day parcel and the tracking information didn't work either
21/04/13
No comment left by this customer.
21/04/13
No comment left by this customer.
21/04/13
No comment left by this customer.
21/04/13
AM or PM collection times
21/04/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Very convenient, simple interface, I'll certainly be using you again!
21/04/13
No comment left by this customer.
21/04/13
no complaints from customer so none from me
21/04/13
change pick up times so you dont have to wait in all day, say between 8am and 1pm and between 1pm and 6pm
21/04/13
You guys are great. Thank you.
21/04/13
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