We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,881 reviews.
No comment left by this customer.
23/04/13
all good
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
parcel was collected and delivered on time.
23/04/13
NEVER again!!!!! Only form of communication is email. Can't just pick up the phone and sort out any queries! Useless
23/04/13
Our Response: Why is this useless as our dedicated support team respond very quickly to all messages.
no good communication
23/04/13
No comment left by this customer.
23/04/13
Very good service. Would recommend :-)
23/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
23/04/13
to collect on the day it was suppose to be collected
23/04/13
Good price, efficient service but I was unable to track my parcel and there was no information on using the tracking facility.
23/04/13
competitively priced and delivered on time. thanks
23/04/13
Thank you very much.
Good this time but really unacceptable the time before. Courier lied about coming to collect and you failed to help me - costing me money!
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Perhaps have an option of am or pm collection? But everthing else was spot on
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
whilst the service you offer is simple, it really is first class. thank you
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
they had the wrong delivery address so I could not let them take the parcel as it would end up elsewhere
23/04/13
Our Response: The delivery address they had is correct as it goes to our international hub in the UK before moving on to the final destination you selected.
Superb service. You find the cheapest quote, I put in a few details. Courier turned up on time and delivered on time. Excellent.
23/04/13
No comment left by this customer.
23/04/13
Very good
23/04/13
excellent service
23/04/13
No comment left by this customer.
23/04/13
fantastic , yorkshire to Italy in 3 working days !!!!!
23/04/13
Great news :-)
excellent service again. would not book with anyone else ++++++
23/04/13
No comment left by this customer.
23/04/13
Outstanding service! Used for the first time last week, will definately be using for all my parcels from now on!
23/04/13
Thank you for making your first booking with us and please come back soon :-)
When a Pallet Pick up is delivered, make sure delivery firm (in my case Night Freight) carrys a pallet truck. Also no tracking with ight Frk
23/04/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
very quick, good value for money delivered safteley, brilliant as always
23/04/13
Response time of web site is sometimes very slow. Waiting 10-20 seconds for each response.
23/04/13
Price so low I had to check it was not a mistake! Great service.
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
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