We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,881 reviews.
Pick-up located my hard-to-find house with no problem. Rapid delivery to Germany. Excellent value for money.
22/04/13
Fantastic news, Thank you very much.
Overall service good, but the City-Link driver signed for the parcel on collection as 'Delboy' which didn't inspire confidence...
22/04/13
Our Response: We agree and will pass this information on to the courier company concerned.
Excellent,picked up & delivered promptly.
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
The Prices are very competative. The Site is also very easy to use.
22/04/13
No comment left by this customer.
22/04/13
Reduce the price for next day delivery
22/04/13
Seems like a good service. I heard you picked and delivered on time, only problem I was panicking because website wouldn't track?! Sort it!
22/04/13
Our Response: City Link same day doesn't track as it simply gets collected then taken straight to the delivery location.
All good thank you
22/04/13
Excellent service. Thankyou!
22/04/13
on this occassion I can not fault the service I received
22/04/13
Unable to track the parcel and hence did not know when it was delivered until some time later that week
22/04/13
Full City Link tracking is available via the green globe icon.
No comment left by this customer.
22/04/13
Three weeks on and still no sign of the shipment, no updates or notification, absolutely terrible service, bordering on criminal, really.
22/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
22/04/13
4 days delivery to China and it's still in the UK after 6 days !!!!
22/04/13
Our Response: Your item is now in China but please accept our apologies for the delay.
No comment left by this customer.
22/04/13
You give a first class service but your site could be a bit quicker
22/04/13
No comment left by this customer.
22/04/13
Very efficient. Collection and delivery as requested. Couldn't fault in any way
22/04/13
No comment left by this customer.
22/04/13
Most excellent. Easy quick, competitive and reliable. Love the tracking options
22/04/13
No comment left by this customer.
22/04/13
Excellent! Easy to use website, parcels collected and delivered on time, really competitive price! Will use again! A++++
22/04/13
You need to make it easier to send labels on to the collection address.
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
The parcel was booked to be picked up Wednesday. They turned up Thursday and no notice or warning was given. My client was very unhappy
22/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
22/04/13
Had 17/18 packages delivered with no issues. The 1 package that was an issue was speedily and efficiently delivered within the time required
22/04/13
Fantastic service, top notch!. Thanks, will use you again.
22/04/13
Thank you very much :-)
many thanks parcel monkey,, great service as usual.
22/04/13
very pleased with service and will definitly be using you again.
22/04/13
From my registration with Parcel Monkey to the uplift and delivery of my package all went smoothly and good value for money. Would recommend
22/04/13
Thank you for making your first booking with us and please come back soon. It's also great to see you will be recommending us too :-)
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
Great Service form pick up to delivery recommend
22/04/13
Service is okay unless something goes wrong but then not very helpful
22/04/13
Our Response: We have a dedicated online support team who look into all issues raised by our customers.
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