We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,881 reviews.
very good service
23/04/13
very good service from city link
23/04/13
No comment left by this customer.
23/04/13
No problems so far! Top service, the only thing that i think might help would be the ability to call you if a problem arises
23/04/13
No comment left by this customer.
23/04/13
great service provided - did not receive a collection notification though, but still great service & good value too
23/04/13
No comment left by this customer.
23/04/13
Very good service, can't fault anything!
23/04/13
Thank you very much.
my pacerl is no where to be found ,i can not track it either,its not even in south africa,you do not have feed back,
23/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
23/04/13
Given a tracking id that had to be used on a 3rd party website. Package signed for by unknown person. Service was rubbish
23/04/13
Our Response: There is tracking for this service on our site.
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
NO PROBLEMS HERE
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
collected when promised & duly delivered, no problem.
23/04/13
No comment left by this customer.
23/04/13
Worked perfectly and great value.
23/04/13
great service and fast at sorting out any issues that may occur
23/04/13
will be good if you can gove us time for collection that will help a lot but great service thanks
23/04/13
Great service!
23/04/13
Thank you very much :-)
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
very straightforward transaction, courier arrived and delivered on time and the whole process was very simple!
23/04/13
Easy to use service. No problems.
23/04/13
No comment left by this customer.
23/04/13
Item arrived damaged to the customer, although packed properly & "fragile, do not stack or drop" on 2 big signs on the top of the parcel.
23/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Uk to Germany.The parcel was collected on time, i could track it all the time; and delivered as promised! Great service. I recommend it!
23/04/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Cheaper delivery charges
23/04/13
Our Response: That's very funny ;-)
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Parcel arrived with one end damp reported to me by recipient. Contents thankfully OK.
23/04/13
Sorry to read that the item got wet in transit but it's good to see all was ok.
Excellent service and great value for money!
23/04/13
city link returned my parcel paypal on receipt of tracking info didnt refund as only postcode not full address i had to send other info
23/04/13
very good service, I would use parcel monkey again
23/04/13
Excellent service, would recommend and use again, thank you
23/04/13
Thank you and it's great to see you will be recommending us.
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