We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,881 reviews.
Courier didn't come until outside of the pickup schedule (after 5:40pm) by which time, I was already on my way to their depot to drop it off
22/04/13
Our Response: I am sorry to read that your local driver was running late that day.
excellent as usual. thanks!
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
Advise new customer that a signature will be asked by your courier on collection as this will not be a surprise when driving asks!
22/04/13
very impressed - will use again
22/04/13
No comment left by this customer.
22/04/13
i will not use the dx service its cheaper but not worth the hassle the people never turn up on time and make imaginery excuses
22/04/13
No comment left by this customer.
22/04/13
THANKS
22/04/13
collected and delivered on time and safely, excellent service, thank you.
22/04/13
very accurate and precise with professional hired to perform. at either ends
22/04/13
One issue. No mention that printer required for label until after I'd paid. Then City Link said didn't need one anyway !
22/04/13
The printer symbol is displayed next to the quoted price when dimensions are entered.
try actually picking the item up, and if your not able to notify the person !! very poor experiance and will not use you again !!!!!
22/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
not recived my item as yet
22/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Very good service will be using again
22/04/13
Good value and fast service
22/04/13
No comment left by this customer.
22/04/13
Very straitforward; Parcelforce collected about 11.00 am so didn't have to wait in too long.
22/04/13
No comment left by this customer.
22/04/13
Quick & efficient
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
PLEASE ACCEPT PAYPAL ????????????????????????
22/04/13
We do for some of the services we offer.
No comment left by this customer.
22/04/13
very good and fast
22/04/13
I couldn't pay with my Visa card details, I almost gave up and used another courier. Gladly I spotted that you could also pay via Paypal.
22/04/13
No comment left by this customer.
22/04/13
Excellent service as usual - thank you
22/04/13
The service is great but the website could be improved, ordering in order of cost for example and the front page being easier to click throu
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
more definite collection time windows would be appreciated - otherwise have to arrange to stay in all day.
22/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
22/04/13
Your service is very good
22/04/13
Driver put card through letterbox as said he couldn't find reception. Letterbox directly under reception intercom button.
22/04/13
Our Response: I am sorry but we can't control an individual human error.
Very good service - would be nice to be able to schedule pick ups into at least morning or afternoon slots?
22/04/13
I have never used you before, but the charge, the service (nightfrieght) was superb, I am telling everybody about parcel monkey - sue huckle
22/04/13
Cheers Sue Huckle :-)
Very pleased with your service, But we would like a reciept for the parcel when collected.
22/04/13
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