We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,886 reviews.
No comment left by this customer.
26/04/13
Very good as it was parcel force and not city link had problems with them the last few times
26/04/13
delivered three days from collection.
26/04/13
You still haven't take my package yet,you just left a flyer with a number to call and rebook my delivery.No one called me or send me a text,
26/04/13
Our Response: No one called you as that is not a part of the service you booked. Please use the information left to rearrange a collection and make sure someone is available when the courier arrives please.
i would recomend u to everybody i know i have only had very good service and happy to use you again thank you very much for great service
26/04/13
And a big thank you for booking with us :-)
Excellent thank you
26/04/13
I like your service and keep recommending you! Thanks, Jeff...
26/04/13
Cheers Jeff ;-)
brilliant prompt service, excellent delivery driver, pleasure to deal with many thanks
26/04/13
very good - everything went perfectly
26/04/13
No comment left by this customer.
26/04/13
Excellent service
26/04/13
would be good to receive email when delivered
26/04/13
please contact me about my missing parcel 07790100220
26/04/13
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
The service i received was excellent, so keep up the good work. Thankyou
26/04/13
parcel did not arrive on the day it should have, I rang and it arrived the following day. was picked up on time though.
26/04/13
PO says £70 via Parcelforce, Parcel Monkey says £52 via Parcelforce. Guess which I went for? Was collected from home. Brilliant service!
26/04/13
No comment left by this customer.
26/04/13
No comment left by this customer.
26/04/13
Easy to use online service With a choice of couriers
26/04/13
Quick, easy, straightforward service at brilliant price.
26/04/13
Excellent service, no problems at all
26/04/13
No faults whatsoever, straight forward to order and hassle free delivery. Thanks
26/04/13
Excellent service
26/04/13
day and a half late I had to phone to find out why no one had picked the parcel up.
26/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
26/04/13
parcel pick-ups should be on the day promised - shouldn't be too difficult.
26/04/13
Our Response: We agree and on behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Am always very pleased with your service
26/04/13
Thank you very much :-)
sell self adheive labels to put in my printer to print off to stick on the parcels
26/04/13
I was very pleased withthe service and delivery received from Parcel Monkey. I will be using you again.
26/04/13
No comment left by this customer.
25/04/13
No comment left by this customer.
25/04/13
Collection was on time and delivery was made qucikly without any problems.
25/04/13
Excellent service many thanks jane
25/04/13
very good service as usual ,my customer was very pleased
25/04/13
No comment left by this customer.
25/04/13
We booked the parcel in before the required time for collection the following day (friday) but it could not be collected until Monday.
25/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
All good but I'd prefer a more accurate time on collection
25/04/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Really pleased with the price I paid will definately use again.
25/04/13
No comment left by this customer.
25/04/13
No comment left by this customer.
25/04/13
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