We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,886 reviews.
The parcel was delivered very fast in the time that it said it would, there were no signs damage on the pakage and i was very pleased
25/04/13
great service for a great price
25/04/13
No comment left by this customer.
25/04/13
First Class Service
25/04/13
No comment left by this customer.
25/04/13
Very good service, very nice friendly driver, just shame can't have time slot like some couriers they email a time it will arrive x
25/04/13
pellet didnt get collected on the day it was supposed too???
25/04/13
Our Response: You booked an item of 21x26x30cm so why do you state the "pellet" ,which i assume should read pallet, wasn't collected???
excellent website ALWAYS use it and always will
25/04/13
no problems,kept well informed by email,easy to use & navigate site,plenty services to choose from,will use again no problem
25/04/13
No comment left by this customer.
25/04/13
No comment left by this customer.
25/04/13
No comment left by this customer.
25/04/13
Great service again
25/04/13
you was good and a good price keep it up
25/04/13
No comment left by this customer.
25/04/13
Ordered 2 packages from different suppliers - the only useful extra information would have been a "when we are going to pick up" time
25/04/13
Fast, reliable, thank you.
25/04/13
Collection was prompt and so was delivery. My customer was very happy with his item; so good service all round.
25/04/13
No comment left by this customer.
25/04/13
rapid delivery uk to sw france. excellent value and service....
25/04/13
No comment left by this customer.
25/04/13
Excellent
25/04/13
Rubbish. Paid extra for 'Guaranteed' next day service, which failed. However neither we nor customer were informed. Same on you.
25/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you and make the necessary refund.
Everything was fine, and went smoothly.
25/04/13
you said collecting would be thursday but you collected friday. you have no contact phone number only daft emailing system not good
25/04/13
Our Response: Our ticketing system works well and most cases are responded to within 2 hours during the working week.
a1
25/04/13
you did alright.
25/04/13
No comment left by this customer.
25/04/13
A time window for picking up the parcel
25/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
25/04/13
very easy to use parcel collected from my house and deliverd no probs thanks
25/04/13
Excellent Service no complaints
25/04/13
No comment left by this customer.
25/04/13
No comment left by this customer.
25/04/13
No comment left by this customer.
25/04/13
parcel arrived as per order.
25/04/13
no comment
25/04/13
It said I was getting a label, which I assumed would be an address label. In fact it was a form for the driver. Weird!
25/04/13
The driver brings the label for the service you selected.
no comment
25/04/13
Very Good
25/04/13
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