We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,905 reviews.
Great easy and reliable service as usual :)
30/05/13
No comment left by this customer.
30/05/13
Excellent service
30/05/13
No hassle easy to understand the only drawback is you dont ship bicycle boxes
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
If u cant do next day delivery dont charge for it, and then say u cant give refunds, 4days to deliver
30/05/13
Our Response: The goods were collected as planned on Friday 24th May and delivered on the next working day, again as planned, which was Tuesday 28th due to the Monday being a bank Holiday. If you wanted a Saturday delivery then you should have booked the Saturday service.
Brilliant! Majorly impressed :)
30/05/13
Thank you very much :-)
No comment left by this customer.
30/05/13
Quick and easy
30/05/13
First class service ,spot on.
30/05/13
This is my first try with PM. Parcel PM1884977. Nightfreight still have not collected 2 days after they were supposed to. PLEASE HELP URGENT
30/05/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
1ST TIME I HAVE USED YOUR SERVICE END OF MAY 2013, ABSOLUTELY A1,VERY SIMULAR PRICE TO HERMES BUT DELIVERED NEXT DAY INSTEAD OF UPTO A WEEK
30/05/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
Excellent service,collected & delivered on time at a great price
30/05/13
No comment left by this customer.
30/05/13
The collection was timely . I slight delay in receipt may be coz bank holiday Monday. Overall happy with service and will reuse them
30/05/13
Every thing happened just as I thought it should, a very happy customer
30/05/13
Very prompt service...thanks
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
very good service as usual
30/05/13
No comment left by this customer.
30/05/13
The parcel was not collected on the day you advised?
30/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
The booking process was fine the pick up driver polite and helpfull, have not recived notification from recipient yet but seems fine.
30/05/13
Very satisfied customer.
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
No comment left by this customer.
30/05/13
Not very happy did not collect the parcel twice on 2 different days when emailed Parcel monkey told me they had run out of time to collect
30/05/13
Our Response: Not sure what you mean as the item in question shows as being collected on Friday 24th and delivered the next working day which was Tuesday 28th due to the Bank Holiday.
it says you can track your delivery - but every time you try it just says this information is not available
30/05/13
Our Response: If you click on the green tracking globe you will see it states 28th May 2013 @ 08:55 Redelivery signed for
No comment left by this customer.
30/05/13
Parcel was due to be collected on friday 24th but was not picked up until following Tuesday
30/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Sort out the tracking on the site so it works... Other wise night fright were fine
30/05/13
Nightfreight are working on their tracking technology and the improvements will be available during the summer.
No comment left by this customer.
30/05/13
Very good service....
30/05/13
good service recommended
30/05/13
Thank you and it's great to see you will be recommending us.
A stonking wilsonneer of debentury
30/05/13
The parcel has not been delivered
30/05/13
Our Response: Tracking shows 31st May 2013 @ 06:10 Private address problem: Consignee not in
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
