We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,906 reviews.
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
no comment
31/05/13
Collected the day after the booked collection (DX)
31/05/13
Our Response: Sorry to read that. Please accept our apologies and we will speak with the courier concerned.
quick and easy and half the price than taking it to the PO
31/05/13
Fantastic news, Thank you very much.
Satisfied with survey. Need to have timed slots. Courier arrived at 6pm...fely like I need not have waited in all day...
31/05/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
31/05/13
One of my collections to 4 days to be collected. "NOT GOOD"
31/05/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
no comment
31/05/13
no comment
31/05/13
Just a slight problem with the pick - Driver had only 1 parcel marked - sorted !
31/05/13
no comment
31/05/13
A great service
31/05/13
no comment
31/05/13
really good value and item arrived to its destination in perfect condition despite being very fragile
31/05/13
Fantastic news, Thank you very much.
No comment left by this customer.
31/05/13
Excellent service as usual
31/05/13
quick delivery. perhaps you could offer a narrower time estimate for the collection. otherwise, good service.
31/05/13
very good affordable eady delivery
31/05/13
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
No comment left by this customer.
31/05/13
I need to make a complaint compensation claim. The delivery driver scratched all my expensive wooden floor. [email protected]
31/05/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
It would be great if you could direct emails with the address labels to a specified email address other than the person paying the freight
31/05/13
The person making the booking and paying is our customer and as such they get the labels.
Brilliant service
31/05/13
Thank you very much :-)
No comment left by this customer.
31/05/13
On website said would collect next working day, but was 2 days. Courier did not provide plastic wrap in addition to own packing as stated.
31/05/13
We do not state that the courier you selected will provide additional wrapping.
This transaction could not be improved upon. Picked up and delivered when I was told it would be, and both ends very satisfied with P.M.
31/05/13
Thank you very much :-)
No comment left by this customer.
31/05/13
great thanks.
31/05/13
No comment left by this customer.
31/05/13
Fantastic service!!
31/05/13
Excellent can't find fault possibly it would be good to have an idea of times for collection and delivery
31/05/13
As was expected delivered on time to Germany always a worry when sending items out of the uk thanks
31/05/13
although this was not a standard delivery or parcel it was still delivered on time without fuss
31/05/13
No comment left by this customer.
31/05/13
Needed Pick Up and Delivery Service for kitchen door. Went well and at a good price, would use again
31/05/13
Fantastic news!!
Very good and prompt service, however I believe that customers should be able to telephone in case of any problem.
31/05/13
Simple, safe, sure: once again. Use the professionals.
31/05/13
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