We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,906 reviews.
dual emails ,to send label to if arranging an item to be delivered to yourself, the sender needs to print the label off.
03/06/13
We only send the labels to the customer that books and pays for the order with us.
Great service, excellent price can't fault Parcelmonkey. Will use this company again.
03/06/13
Fantastic news, Thank you very much.
pick up between 8.30 6.00. waited all day came at 6.30! no phone call to give estimated time. first time user would not use again
03/06/13
Our Response: When you booked you knew the collection window. On behalf of the courier concerned though we do apologise for the late collection by 30 minutes.
No comment left by this customer.
03/06/13
No comment left by this customer.
03/06/13
Driver collecting goods was rude. Otherwise service and price are great.
03/06/13
On behalf of the individual courier driver concerned please accept our apologies for his rudeness and rest assured we will speak with the company he works for.
No comment left by this customer.
03/06/13
excellent service - thank you
03/06/13
And a big thank you for booking with us :-)
No comment left by this customer.
03/06/13
No comment left by this customer.
03/06/13
Very happy so far. They do what is says on the tin.
03/06/13
No comment left by this customer.
03/06/13
Efficient service, chose guardanteed next day delivery and everything was fine. thank you
03/06/13
Fantastic news, Thank you very much.
No comment left by this customer.
03/06/13
Easy and cost effective service. First rate.
03/06/13
The courier was a day late
03/06/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Very pleased with service, many thanks
03/06/13
No comment left by this customer.
03/06/13
No comment left by this customer.
03/06/13
No comment left by this customer.
03/06/13
Great service thank you - will definitely use Parcel Monkey again
03/06/13
Thank you very much :-)
No comment left by this customer.
03/06/13
thanks
03/06/13
cheap, clear terms and delivery was quick and trackable.
03/06/13
No comment left by this customer.
03/06/13
More space on instructions for courier.
03/06/13
fantastic,thank you
02/06/13
My Items Got Picked Up a Day Later Than Arranged. I had to refund buyer the postage costs as you was late.
02/06/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
02/06/13
All good but better tracking would be better
02/06/13
Not your fault but it didn't arrive next day as promised and paid for. And the number of tracked items showing changed from 2 to 3 to 4 !
02/06/13
Parcel force has lost my package and won't return my calls
02/06/13
Our Response: Your account is with us and not ParcelForce. Please contact our dedicated online support team via your account and they will gladly look into this issue for you.
I have still not been contacted to go and pick up my delivery. I will appreciate if you can chase up on this, my tel number is 0035799888702
02/06/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
An Android App would be a nice idea, would also tie into your current log in system with access to google and facebook accounts.
02/06/13
Watch this space as mobile app's are something we plan to release.
no comment
02/06/13
no comment
02/06/13
Fast reliable service at a great price - thank you
02/06/13
Thought the whole service was good, good pricing too. Would be a little more helpful if you sent an email saying when the parcels delivered
02/06/13
tracking could be better, but good service. thanks
01/06/13
Great service, first time. Morning pick up was great - lets hope it continues(!?)
01/06/13
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