We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,905 reviews.
Parcel seems to have arrived, although DX tracking service leaves much to be desired. CityLink tracking far better!
29/05/13
DX are working on their tracking technology so we hope to bring you improvements in this area later in the year.
No comment left by this customer.
29/05/13
I have been with city link via parcel monkey for some time and have always been pleased with the service, don,t change anything,
29/05/13
could not open link to get returns label
29/05/13
DX need to organise their email better - it's not a lot of use emailing the sender to warn them to expect the delivery....
29/05/13
Fab price, great service, very happy!
29/05/13
No comment left by this customer.
29/05/13
Great service
29/05/13
No comment left by this customer.
29/05/13
great thanks
29/05/13
cheapest ever!
29/05/13
No comment left by this customer.
29/05/13
All went very well, will use again
29/05/13
Thank you very much :-)
very poor, part of the guillotine, the cutting mechanism was broken during transit
29/05/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
29/05/13
the delivery was supposed to be picked up on Friday last week, was not picked till yesterday (tue) and has not been delivered yet v.poor
29/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
29/05/13
No comment left by this customer.
29/05/13
all i can say is your service was perfect. easy, fast, cheap. 100%. thank you very much
29/05/13
Collected in good time, delivered in good time. Arrived well organised with spare label. Excellent price.
29/05/13
Excellent service,very good prices
29/05/13
No comment left by this customer.
29/05/13
as always collected on time delivered on time and handled with FRAGILE care MAny thanks 5*service(could you quote upfront prices with vat !!
29/05/13
Thank you very much. Our prices show the inc vat price beneath the non vat price.
No comment left by this customer.
29/05/13
order booked for 28/5/13 order not sent to dx order not picked up till 29/5/13 late! my customer are not very happy there orders are late
29/05/13
driver was very friendly and item arrived as stated,thanks :)
29/05/13
No comment left by this customer.
29/05/13
i am very happy thanks (very good)
29/05/13
All went well, only thing is, it would be nice to have a receipt from the driver to say it had been picked up. Thanks.
29/05/13
No comment left by this customer.
29/05/13
No comment left by this customer.
29/05/13
No comment left by this customer.
29/05/13
The driver who came to collect the parcel (Vince, I believe) went above and beyond his responsibilities-first class service. Thanks
29/05/13
That's great news and we will make sure we pass on your praise to the company Vince works for.
No comment left by this customer.
29/05/13
Very pleased with the service, will defineately recommend and use again
29/05/13
Thank you and it's great to see you will be recommending us.
Response time of web site is invariably very slow.
29/05/13
No comment left by this customer.
29/05/13
Citylink are very unreliable
29/05/13
No comment left by this customer.
29/05/13
improve customer service by obtaining a contact telephone number!!
29/05/13
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