We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,905 reviews.
Excellent service!
28/05/13
Brilliant service!
28/05/13
great service
28/05/13
No comment left by this customer.
28/05/13
A good service, but the label to attach to the parcel did not arrive until just before collection the day after placing the order.
28/05/13
No comment left by this customer.
28/05/13
No comment left by this customer.
28/05/13
Very good service and a reasonable price, with an easy to use Web Site. Will use again in the future.
28/05/13
tracking of a surface package ended when it reached the UK depot - a bit useless!
28/05/13
very slow in responding to the problem, didnt phone me as requested, didnt use the information i provided & now not enough letter spaces to
28/05/13
No comment left by this customer.
28/05/13
No comment left by this customer.
28/05/13
Collected on Tuesday, delivered 40 miles away on Friday. No updates or delay news given.
28/05/13
Very good service.
28/05/13
No comment left by this customer.
28/05/13
No comment left by this customer.
28/05/13
it would have been better if i could have tracked my parcel. came up & said service unavailable. still dont know if it arrived
28/05/13
No comment left by this customer.
28/05/13
Excelent service, collected on time, delivered on time and all at a great price, thank you Parcel Monkey. Gerald Hands - West Wales
28/05/13
I felt it should really have been a 2 man job due to the size and weight apart from that very good - thanks
28/05/13
No comment left by this customer.
28/05/13
no comment
28/05/13
no comment
28/05/13
Perhaps reduce your insurance costs as these make the delivery much more expensive!
28/05/13
good service overall
27/05/13
parcel has not been delivered. Please say where the parcel may be now and when it might be delivered
27/05/13
no comment
27/05/13
no comment
27/05/13
no comment
27/05/13
No problems but would be good if we had some idea when courier can collect ie am or pm and a text messaging service with times
27/05/13
no comment
27/05/13
No comment left by this customer.
27/05/13
would be very helpful if a time slot could be given for collection.
27/05/13
Please inform people that pick up times will be between 7 in the morning and 5 at night, with not even a 1-2 hour notice or no phone call
27/05/13
first time customer and very impressed
27/05/13
Items arrived smashed and unusable
27/05/13
Very fast service will definitely be using them again.
27/05/13
Despite the unusual collecting and delivery conditions the service was perfect. Very thankfull!
27/05/13
Driver never turned up on the day, I spent all day waiting for him & ringing Courier who at first assured me he was
27/05/13
Very happy with the service, if I could just say it would be good to know if pickup was to be am or pm, otherwise great.
27/05/13
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