We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,905 reviews.
Great
28/05/13
More detailed information about when the parcel is arriving, not just about when it is collected! I waited in for 2 days for delivery.
28/05/13
excellent reliable service
28/05/13
Very impressed with the service although the collection was supposed to be from my shed and those details hadn't been relayed.
28/05/13
Parcel not collected when agreed.
28/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
driver arrived and collected the parcel
28/05/13
Collected promptly and delivered as stated. Would use again.
28/05/13
No comment left by this customer.
28/05/13
No comment left by this customer.
28/05/13
My parcel was returned with no explanation, I have emailed and no response?
28/05/13
The city link courier was extremely rude about the package dimensions. He then initially refused to sign receipt. Complained to CL.
28/05/13
This is not acceptable to us and please accept our apologies on behalf of the City Link driver. The dimensions / weight you provided are within our contract with City Link so the driver should not have said anything about the item. Once again on behalf of City Link we are sorry and rest assured we will be speaking with them about this.
1. Give a time frame, when the driver will arrive to collect the parcel. 2. Deliver the parcel to the actual flat and not to a phone shop
28/05/13
No comment left by this customer.
28/05/13
don't pick up when you say, but no way to get money back !!!
28/05/13
Faultless as always, will continue using as very happy
28/05/13
I sent three items. One withCity Link was very good. I'm less happy with the other 2 - Nightfreight and will let you know.
28/05/13
Great service and price
28/05/13
Very quick collection and delivery
28/05/13
Everything went as I hoped.
28/05/13
No comment left by this customer.
28/05/13
Thanks, very good service :)
28/05/13
No comment left by this customer.
28/05/13
Excellantt service....thanks
28/05/13
No comment left by this customer.
28/05/13
well good!
28/05/13
Quick (early collection) and quick delivery.
28/05/13
No comment left by this customer.
28/05/13
No comment left by this customer.
28/05/13
Once again absolutely excellent service
28/05/13
excellent service again and again!!! thank you
28/05/13
No comment left by this customer.
28/05/13
The service eas excellent and the driver very helpful, what more can I say
28/05/13
only problem would have liked am or pm time
28/05/13
No comment left by this customer.
28/05/13
Perfect 5* Service, with no problems at all.
28/05/13
No comment left by this customer.
28/05/13
No comment left by this customer.
28/05/13
No comment left by this customer.
28/05/13
Excellent!
28/05/13
No comment left by this customer.
28/05/13
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