We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,631 reviews.
It would have been nice to know the parcle was going to be collected after 5pm, after waiting in all day for it to be collected!
08/07/13
Could not have been easier. Online booking/payment, collect from the door, delivery next day. Very reasonably priced too!
08/07/13
After reading awful reviews on websites I worried all day - They came on time, Delievered quickly using nightfrieght excellent service!!!
08/07/13
Never had a problem, cheers.
08/07/13
very good thanks
08/07/13
no comment
08/07/13
Very happy with service easy process
08/07/13
No comment left by this customer.
08/07/13
As ever, gopd value and prompt service.
08/07/13
No comment left by this customer.
08/07/13
No comment left by this customer.
08/07/13
exscellent value for money
08/07/13
brilliant service
08/07/13
No comment left by this customer.
08/07/13
no comment
08/07/13
If the parcel changers from courier you need to let me know so I can track the parcel whereabouts
08/07/13
I wish I had found out about Parcel Monkey sooner. It is a fantastic service. Thank You.
08/07/13
Booked a sameday collection for 11.30 am. Driver came near 1.30pm after my chasing City-Link. Deliver took place at 4.50pm. Lost a client.
08/07/13
Need to get some bookable time slots as waiting around all day isnt my idea of fun.
08/07/13
no comment
08/07/13
Delivery promised by 5.30pm. No update available either online or by phone. Delivere at 8pm. Will not use again
08/07/13
Perfect
08/07/13
no comment
08/07/13
Parcel Tracking would be nice
08/07/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
Cheap service, was completed exactly as promised. Will use again.
08/07/13
Fantastic news, Thank you very much.
no comment
08/07/13
Excellent service all round! Parcel Monkey keeps you informed every step of the way. 5 Stars
08/07/13
Excellent service on time and nothing you can ask for more.
08/07/13
It would be good to have tracking on same day delivery as these packages are urgent.
08/07/13
As it doesn't pass through a depot or hub location, and is carried out within the day, the couriers do not provide tracking for this service.
You need to add the option for timed collection. I had to wait at work til 7pm for city link
08/07/13
Our Response: Just as soon as the couriers we work with can provide this then you will be given it.
No comment left by this customer.
08/07/13
No comment left by this customer.
08/07/13
no comment
08/07/13
No comment left by this customer.
08/07/13
No comment left by this customer.
08/07/13
I booked an overnight via Courier yet the parcel was not even collected until the delivery date and so was delivered late. Pointless!
08/07/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
5 Stars
08/07/13
Very pleased with the service, trouble free and tracking all for a very competitive price.
08/07/13
Exelent
08/07/13
5 Stars
08/07/13
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