We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,293 reviews.
Need to get some bookable time slots as waiting around all day isnt my idea of fun.
08/07/13
no comment
08/07/13
Delivery promised by 5.30pm. No update available either online or by phone. Delivere at 8pm. Will not use again
08/07/13
Perfect
08/07/13
no comment
08/07/13
Parcel Tracking would be nice
08/07/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
Cheap service, was completed exactly as promised. Will use again.
08/07/13
Fantastic news, Thank you very much.
no comment
08/07/13
Excellent service all round! Parcel Monkey keeps you informed every step of the way. 5 Stars
08/07/13
Excellent service on time and nothing you can ask for more.
08/07/13
It would be good to have tracking on same day delivery as these packages are urgent.
08/07/13
As it doesn't pass through a depot or hub location, and is carried out within the day, the couriers do not provide tracking for this service.
You need to add the option for timed collection. I had to wait at work til 7pm for city link
08/07/13
Our Response: Just as soon as the couriers we work with can provide this then you will be given it.
No comment left by this customer.
08/07/13
No comment left by this customer.
08/07/13
no comment
08/07/13
No comment left by this customer.
08/07/13
No comment left by this customer.
08/07/13
I booked an overnight via Courier yet the parcel was not even collected until the delivery date and so was delivered late. Pointless!
08/07/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
5 Stars
08/07/13
Very pleased with the service, trouble free and tracking all for a very competitive price.
08/07/13
Exelent
08/07/13
5 Stars
08/07/13
5 Stars
08/07/13
5 Stars
08/07/13
Very polite, efficient and friendly.
08/07/13
Good price and fast pick up and delivery, thanks
08/07/13
Brilliant service. Even though we had to go out for 20 mins and missed the delivery the driver came back later.
08/07/13
I am more than happy with your service, its easy and have been very grateful for the fantastic service thank you
08/07/13
The perfect site and perfect delivery services!
08/07/13
no comment
08/07/13
It was very easy and very quick, reasonable price and reliable
08/07/13
no comment
08/07/13
The person collecting my parcel couldn't even find my flat, thus my parcel was never collected. Never again.
08/07/13
no comment
08/07/13
no comment
08/07/13
no comment
07/07/13
the courier came before the business opened. didnt turn up the next day. asked for later collection on drivers notes. WILL NOT USED AGAIN
07/07/13
no comment
07/07/13
Excellent as always
07/07/13
no comment
07/07/13
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