We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,909 reviews.
Efficient and very good value. Sending parcels should be a non-event for users of the service and that is what it was.
28/06/13
Nobody came to another courier!!
28/06/13
No comment left by this customer.
28/06/13
Arrived quickly! Thanks
28/06/13
Great service
27/06/13
Thanks for a great service,will be using again.
27/06/13
Thank you very much :-)
Excellent as usual
27/06/13
It would be helpful if the webpage stated that you should have an account before starting to fill in your delivery requirements.
27/06/13
No comment left by this customer.
27/06/13
v good service
27/06/13
No comment left by this customer.
27/06/13
Heavy Good Service Naa A Mean
27/06/13
Excellent service, picked up and delivered when you were supposed to, great prices.
27/06/13
Layout of website is great and easy to use. Service very efficient, my package arrived safe and sound, thanks.
27/06/13
Collection on the day requested at a reasonable time.
27/06/13
We would love to offer our customers a same day collection option but unfortunately at the moment this is not possible due to the demands this would place on the couriers we work with.
Great sevice and price. Will be using again
27/06/13
Thank you very much :-)
my parcel wasnt collected i still have it!
27/06/13
Our Response: I am sorry to read that. The tracking shows 21-06-2013 11:43 Plymouth Depot Collection attempted - parcel not available
No comment left by this customer.
27/06/13
No comment left by this customer.
27/06/13
no hitches an excellent service. to be recommended
27/06/13
Thank you and it's great to see you will be recommending us.
Excellent service at a very competitive price
27/06/13
No comment left by this customer.
27/06/13
Smooth service this time
27/06/13
We dont mind an expensive service if we actualy get a service! Web site good, were told pick up next day but it took 5 days and several phon
27/06/13
Our Response: On behalf of the courier concerned please accept our apologies for the late collection. Rest assured we will speak to them about this.
No comment left by this customer.
27/06/13
easy to arrange on the internet,overall an easy task, thank you.
27/06/13
No comment left by this customer.
27/06/13
Brilliant, as always collected in the morning and was with the buyer next day! Brilliant!
27/06/13
Thank you very much and it's great to read you are so happy :-)
No comment left by this customer.
27/06/13
I had to chase city link for delivery, who told me the parcel was lost at the depot. This is not acceptable for valuable items!
27/06/13
Our Response: Please direct any issues with the courier through our dedicated support team please. I am sorry they misplaced your item though but glad to see it was later found.
No problems at all, thus far 2 collections when promissed!
27/06/13
Seamless service from start to finish, thank you.
27/06/13
No comment left by this customer.
27/06/13
No comment left by this customer.
27/06/13
No comment left by this customer.
27/06/13
The parcel arrived at my friend's in tatty condition when 2 other, similar parcels had been well handled by you.
27/06/13
Failed first collection and lied to.
27/06/13
Our Response: By who please? Did you contact the courier directly or via our dedicated support team?
The package was delivered in very good time. Excellent service
27/06/13
I would have liked to know my parcel had been delivered.
27/06/13
If you click on the green tracking globe you will see all the information you need.
No comment left by this customer.
27/06/13
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