We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,631 reviews.
No comment left by this customer.
11/07/13
perfect service thank you
11/07/13
Still don't have my parcel, what the **** is going on? Customer services were no help whatsoever. Where are my goods?
11/07/13
Our Response: The item was not collected so the account holder needs to re book this order.
No problems, and was collected on time. No complaints from the customer (so far)
11/07/13
No issues - very happy - easy to arrange
11/07/13
No comment left by this customer.
11/07/13
No comment left by this customer.
11/07/13
great service
11/07/13
No comment left by this customer.
11/07/13
you notified the carrier to pick up my parcel on the wrong day
11/07/13
Our Response: They were requested to collect on the day you selected at the time of booking.
Excellent service and very good value, would definitely use again.
11/07/13
Fantastic news, Thank you very much.
Very. Good and helpful
11/07/13
No comment left by this customer.
11/07/13
Pick up next day and quick delivery-very recomendent company
11/07/13
I know the parcel was collected but I have no idea if it got there ok, it would be nice to have had an email to say it had arrived
11/07/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
one item was completely smashed and beyond repair. Not happy at all
11/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
11/07/13
Brilliant collection from City Link.
11/07/13
Great service, prices vary hugely from week to week which is sometimes off putting.
11/07/13
The price of the service you selected has not changed for 15 months.
No comment left by this customer.
11/07/13
good service from parcelmonkey but Parcelforce worldwide didn't deliver parcel within promised time schedule
11/07/13
Absolutely horrendous. Booked express delivery for collection Friday and did not collect until following Weds even after daily calls chasing
11/07/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
It was a great service thanks
11/07/13
No comment left by this customer.
11/07/13
No comment left by this customer.
11/07/13
Reliable service
11/07/13
Brilliant Service
11/07/13
Excllent price and excellent service. Delivery was exactly as planned.
11/07/13
just an amazing service, and the price is incredible, so cheep.
11/07/13
great service once again. A***
11/07/13
Collection perfect, but the ticket response so late (7pm) 8 hours after the collection if there had been a problem I would've been stuck!
11/07/13
No comment left by this customer.
11/07/13
collection was not made on due date however helpline sorted it out and collection was made on time next day
11/07/13
Arrived in USA in 5 working days- as it says on the tin!
11/07/13
Fantastic news, Thank you very much.
Thank you. A+++++
11/07/13
No comment left by this customer.
11/07/13
I phoned when noone collected.Was told the driver couldnt find us. But no call to ask where we were or to tell me. 3rd time. Always Mondays
11/07/13
Our Response: Monday is the busiest day of the week for the courier industry but this does not make the delay you experienced acceptable. Please accept our apologies for this and rest assured we will speak to them.
The delivery driver (Courier) did not leave a card for the recipient when the parcel was left with the neighbour.
11/07/13
Our Response: On behalf of the individual courier driver concerned please accept our apologies for this.
When collecting parcels (DX service) some indication of AM or PM arrival time should be conveyed to the customer.
11/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
11/07/13
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