We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,061 reviews.
Great service
28/07/13
No comment left by this customer.
28/07/13
Driver picked up promptly and followed my instructions - very happy to us this service again !!
28/07/13
AMAZING!!!! COLLECTED ON 22/7/2013 AND DELIVERED TO HIROSHIMA JAPAN 26/7/2013. CUSTOMER POSITIVE FEEDBACK RECEIVED SAMEDAY
28/07/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
28/07/13
very good, fair price fast service always recommended
28/07/13
Thank you and it's great to see you have been recommending us.
parcel was smashed inside. second item that been damaged. Very disappointed. It cost me £38 to reimburse customer plus your charges.
28/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
28/07/13
No comment left by this customer.
28/07/13
No comment left by this customer.
28/07/13
hi fast and good and safe service.
28/07/13
veyr efficient
28/07/13
Anyway of giving a more accurate time for pivk up, say between certain hours, or in the morning or afternoon,
28/07/13
Keep up the good work.
28/07/13
No comment left by this customer.
28/07/13
excellent service as always =highly recommended
28/07/13
Thank you and it's great to see you will be recommending us.
no comment
28/07/13
fast pick up and delivery.
28/07/13
always on time
28/07/13
parcel was not delivered next day paid for, delivered Wednesday in stead ! rang up Courier not very helpful only told me what i could s
28/07/13
no comment
28/07/13
tracking my item for delivery was very poor plus no reply to emails from you
28/07/13
Parcel force was not included in the quotes, and on many occasions beat the quotes given
28/07/13
Our Response: ParcelForce single items are now available to book and a new drop off service with them will be launched next week :-)
no comment
28/07/13
no comment
28/07/13
You nailed it.
28/07/13
UK to Australia 6 days. Delivery on a Sunday was great. Tracking kept me up to date. First time user but i will be back. Very impressed .
28/07/13
Thank you for making your first booking with us and please come back soon :-)
as always a first class service at the fraction of what royal mail rob off you( i mean charge you) :)
28/07/13
LOL :-)
no comment
28/07/13
no comment
28/07/13
Have used parcel monkey twice and had great efficient service both times.
28/07/13
Fantastic news, Thank you very much.
no comment
28/07/13
Great price, great service.
28/07/13
Very quick and efficient, 1 glass broken upon arrival.
28/07/13
no one came to pick my parcel up still..now i just want my money back now still not gettin any reply,very very bad serices
28/07/13
Our Response: You only sent in your email at 12:04 this afternoon!! Your refund will be arranged but on behalf of the courier concerned please accept our apologies for the mistake with the collection.
Excellent service & value for money.
28/07/13
A very smooth operation from booking to delivery; very professional staff
28/07/13
no comment
28/07/13
The parcel was not collected when you said it would be, it was delayed by 3 days and i would like a refund.
28/07/13
All good thanks
28/07/13
