We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,631 reviews.
Excellent service and good rates thank you very much
11/07/13
failed Courier collection so dropped at depot only for them to fail to deliver!
11/07/13
The service was great.I'll deal with you again.thanks
11/07/13
And a big thank you to you too ;-)
No location with the tracking, so no idea which customs my package is at and is already several days late
11/07/13
Our Response: The tracking shows 11th July 2013 @ 21:30 Stopped: Detailed inspection by customs.
No comment left by this customer.
11/07/13
ontime collection and delivery, as it should be. thanks
11/07/13
No comment left by this customer.
11/07/13
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11/07/13
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11/07/13
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11/07/13
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11/07/13
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11/07/13
Happy with prices ( as long as you keep the prices) and speed of delivery
11/07/13
No comment left by this customer.
11/07/13
No comment left by this customer.
11/07/13
Had to wait in for 2 full days, got told lots of ridiculous excuses, spent over 90 mins on the phone, night freight, worst couriers ever
11/07/13
No comment left by this customer.
11/07/13
I found the service to be as good as advertised. I was happy with the deal and will use you again.
11/07/13
Thank you very much :-)
Excellent service once again
11/07/13
city link driver that picks up from me is great,never misses a pick up
11/07/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
No comment left by this customer.
11/07/13
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11/07/13
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11/07/13
No comment left by this customer.
11/07/13
Parcel monkey coms were very good, unfortunately, the courier damaged a box and some contents which was not PMs fault
11/07/13
I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
easy to follow details,no problem at all ,book it weigh, it measure ,it box it or bag it ,pick it up and get it , sorted it
11/07/13
Perfect service, no problems, smooth transaction
11/07/13
Quick collection, no problems.
11/07/13
No comment left by this customer.
11/07/13
Quick and easy, many thanks.
11/07/13
You are very welcome.
No comment left by this customer.
11/07/13
The driver did not collect the day arranged, when I called customer serv. they told me I need to re-book ???? Was it my fault??? Very poor.
11/07/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
once again, fantastic service and excellent value,, have recommended your service to everyone i know
11/07/13
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
11/07/13
T'was good
11/07/13
Service was fantastic and price competitive.
11/07/13
No comment left by this customer.
11/07/13
I haven't had a refund yet, so I'm only presuming that the parcel arrived in good condition. Collection was prompt. Driver good
11/07/13
No comment left by this customer.
11/07/13
Very good service, thank you.
11/07/13
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