We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,409 reviews.
Arrived in one piece, all went well.
28/02/22 by Kath Noon
Delivery on time
28/02/22 by Idrees Yunis
I have sent the parcel on 18th Feb, 2022, but today is 28th Feb,2022 still not receive it, and the customer service can’t help me anything. Very disappointed!
28/02/22 by Customer
Good value for money prompt service. Easy to use website.
28/02/22 by Eric
Absolutely brilliant. Half the price of going direct to parcel force or the post office. Oversize parcel arrived in small Canadian town in seven days.
28/02/22 by John
A very good and easy service
28/02/22 by Rosemary
It was quick delivery
28/02/22 by Omar Said
The parcel I sent was delivered to the correct address.
It arrived intact.
28/02/22 by Robert
Sent a box of treats to my son at Uni in the US & was impressed with the speed & state of the box contents. I’ve used other services and things have been damaged so thanks so much! Will definitely be using Parcel Monkey again
28/02/22 by Michele Mullen
Booked two collection from the same address Both collections were not done which I had to waste more time to rebook And then I was charged 2x for that! WTH?? No way to contact these clowns.. I’ll stick to parcel to go which side been my go to for the last 10years and I’ve never had a problem with them..
28/02/22 by Kashif
very good highly recommend
27/02/22 by kevin McCabe
Excellent and prompt service
27/02/22 by Customer
It went all all well at first, DPD (via Parcel Monkey) collected the parcel on time. However then the problems started. Although the parcel was sent and marked as a private gift with low value (Used Items £ 44) (to EU) the receiver needed to pay taxes and costs (nearby the same amount of the value - 35.80 Euros) The receiver paid, but it still was not delivered. Upon contacting Parcel Monkey, the have told me, they don`t know where it is and have to do an investigation. I got several updates with no more info. After the receiver itself contacted DPD they told him to provide a invoice. I needed to explain to DPD there is no invoice as this is a gift. It had been eventually delivered but at very high cost for the receiver and around 10 days late.
27/02/22 by Ludwig
Easy, efficient and favourable prices
27/02/22 by Customer
Excellent and fast service
27/02/22 by nitta
My parcel didnt arrive
27/02/22 by Mylene Bajo
Spot on every time - just one little gripe - be better if you could do a label for parcels too - then you would have more business from me . But overall a cracking service
27/02/22 by Customer
Great to deal
With
27/02/22 by HAMISH EASTON
collected on time, and got to destination on time too, very happy.
27/02/22 by SARAH RIDOOUT
Superb as usual always first class at super low prices
27/02/22 by Gerry Poliri
Exceptional service and reliable delivery! Well deserved 5 stars!
27/02/22 by customer
Thanks again for great service
27/02/22 by Customer
The first use of Parcel Monkey for my new computer, Everything went very well with a really slick, fast and easy process.
27/02/22 by Simon Stacey
The whole process was very easy to use. The parcel with the supplied labels attached was readily accepted by the Post Office and was safely delivered the next day. I can offer no reason as to why Parcel Monkey UK will not be used again as and when the3 need may arise.
27/02/22 by for your order Andy C.
I love Parcel Monkey - never has let me down - fill in online and go to Post Office - what could be simpler
26/02/22 by Customer
Good got there on time.
26/02/22 by Stuart
Parcel collected and delivered on time. A happy customer.
26/02/22 by Martin M.
Quick and hassle free
26/02/22 by Customer
Easy to use. Good selection of options.
26/02/22 by Lynn Marie Morrison
Better than other site I used for a long time this is now my go to site for booking couriers.
26/02/22 by DAVID LEWIS
I used this company for the first time after searching for a decent courier. I have not had much success with the usual cheaper couriers and would never use them again. This company was great, easy to use and navigate the site. I will be using them from now on. Thank you
26/02/22 by Susanna
Excellent service thankyou
26/02/22 by MARGARET OTWAY
Never disappoints
26/02/22 by Customer
Excellent service, simple and prompt.
26/02/22 by Jill Kemp
Returned a parcel overseas and was delivered within 7working days as promised. Lower in price than going direct with courier. Well Done!!! Parcel Monkey. Thank You.
26/02/22 by Metabo Buyer
never used this sort of service before?
absolutely faultless.
I am not normally this lucky?!!
...I was expecting the worst, but it was so easy...
No - I;m not paid by them to give good reviews, but I am drunk and I love my new pan?
a thousand thank yous
26/02/22 by Gabs
Recommend this service. Good website, competitive prices and fast delivery.
25/02/22 by brian cauldwell
Efficient easy well priced service, thank you
25/02/22 by Jenny Millman
Very good servies
25/02/22 by Keith David Dillon
Usual great delivery service
25/02/22 by MR G
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