We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Used Parcel Monkey before with good service. Now they use Parcelforce for international partcel deliveries and it is a disaster. Custom delays and very slow supply of information.......usual inefficient service. So if given choice avoid Parcelforce option and use TNT etc.
17/08/22 by anon
DO NOT USE THIS COMPANY - This is the first and last time I will use Parcel Monkey. I sent a parcel to Corfu, however, when trying to track the item I noticed it had been stuck on the same date for weeks and weeks. I contacted Parcel monkey who, having spoken to a different person every time, got an answer saying it had been delivered to a local post office in Corfu. Please note that this is the complete WRONG address and when I asked Parcel Monkey to contact the courier and deliver it to the CORRECT address they refused. I explained that my recipient could not get to the post office, however, they refused to help and kept insisting my recipient needed to go and collect it. A few weeks later my parcel came back return to sender, extremely damaged, ripped and with no stamps meaning it probably never even made it to Corfu like they said. I have asked for a refund of the postage I have paid £21.49 and the cost of £20 which is their compensation for damaged goods. I have also asked for an extra £10 for the inconvenience caused, however, they are refusing and will only refund a total of £20. I am out of pocket all thanks to this company. They take days to reply to each message I send and I have been extremely inconvenienced. Please do not use this company, pay a little more and use a decent well-trusted company.
17/08/22 by Lillie
Good price given
17/08/22 by Kmr
Courier confirm it was collected but parcel never arrived at destination. I insured it, now hopefully Ill get compensated. waiting for outcome of Parcel Monkey & Courier discussion. Its been 11 days since the parcel was collected. Little hope of locating it. If you cant trust Courier who can you trust? My guess is that its been stolen, pilfered, looted, purloined, thieved, filched, swiped, robbed, nicked, heisted, nobbled and misappropriated.
17/08/22 by DCF
Have used PM many times in past and no problem. However, this time there was a problem, leading to me being charged nearly 3 times the original price. PM abdicated all responsibility to the courier - even though my contract was with them. Extremely disappointed and will not use the company again. PM - you really et yourselves down.
17/08/22 by SHHH
Delivered on time - no issues
17/08/22 by Adrian Day
Never failed to collect and deliver on time. Good value overall.
17/08/22 by Rubert
Delivered exactly on time via my chosen courier and payment and label so easy with parcel monkey
17/08/22 by John Richard Norton
Booked a collection once and PM sent DPD twice to collect the same parcel. When i asked no one could explain why!
16/08/22 by Mr D Cooper
The last 2 collections have not been made, and changing a collection address when you have failed to collect to enable collection is not available. Your service is disgraceful
16/08/22 by Ex customer
I was extremely disappointed that my parcel didn’t arrive at the customers address and was handed over Or attempted to be delivered on an alternative date or different address without any notification to myself I really thought from the outset the service was going to be good as I felt confident
16/08/22 by Paul Spenceley
Great service reasonable prices speedy delivery
16/08/22 by Terri Denton
Very easy to use app, parcel was picked up next day and delivered to me the following day. Gives choice of courier and list different services available.
16/08/22 by Rich
Excellent service second to none, Highly recommended.
16/08/22 by George
Brilliant service from start to finish 5 stars
16/08/22 by sue
I had to pay 80 euros of taxes to send a parcel from UK to Italy,
16/08/22 by Customer
“Cheapest parcels” - what a load of ****. Charging over £70 for a 5kg parcel. Avoid with a barge poll
16/08/22 by William Marsh
First time user. What a great experience. Will use again. Easy to use website. all information easily accessible. Simple process. Delivered on time without issue.
16/08/22 by Amanda
Great communication easy to use on time delivery to Germany from UK
16/08/22 by paul morris
Very happy with Parcel Monkeys service,international delivery was extremely reliable & prompt,would highly recommend
16/08/22 by Patricia
Great service but if there is any customer service phone number would be great
16/08/22 by Arafat Khan
Effortless site to use, so many options to cover so many different possibilities. I love using this company to ship parcels. Great prices too. Keep up the great work. ????
15/08/22 by Stephen Gormley
Easy straightforward booking system. Collected exactly on time, and delivered as promised. RECOMMENDED.
15/08/22 by Edward Ball
Having listened to and read reports about parcel delays I was very pleased that my parcel to Sweden was collected and delivered in 10 days. Enjoyed being able to follow prrogress as the parcel left UK arrived and progressed through swedish cusoms and moved on to delivery. Price was good too.
15/08/22 by Graham Mount
It works fine as long as nothing goes wrong, but then you find out that you cant contact the actual courier directly and ParcelMonkey are less than proactive. A parcel I sent with DPD seems to have been lost, but I cant speak to DPD directly on the matter and so we go through this protracted and slow-motion process of Chinese whispers. Parcelmonkey markets itself as cheap and convenient, but after checking I find its not cheap and theyre just an incompetent middle-man. Do yourself a favour and book with a carrier directly. Dont use this pointless waste of time service.
15/08/22 by Danielle Maloney
Offered good rates for shipment to Australia then bolted on astronomical charges for extra weight which meant it would have been cheap to ship with our existing supplier who were only charging slightly more. Parcels were all weighed and measured before shipment but Parcel Monkey hide behind its nothing to do with us, those are the charges from our courier. For the sake of a claimed additional 2kg over a 178kg shipment I wouldnt have minded if the charges were reasonable but Parcel Monkey were claiming over £300 extra (this works out at 45 times the initial rate per KG to ship the entire order) Tried discussing this with customer services but they were beyond useless. Have since switched back to original supplier and have had no issues. Would strongly advise you look elsewhere, certainly will not be using Parcel Hero again.
15/08/22 by Disappointed Customer
Great experience, but I wish if is any way to keep update with the parcel by email or SMS message.
15/08/22 by Customer
Excellent service, prompt collection and delivery for a great price. Offering a good selection of delivery options. Recommended.
15/08/22 by JOHN G
Easy to use website, great choices of services available and first class organisation.
15/08/22 by Olwen Young
Poor. My parcel still hasn’t reached its destination and you have been entirely unhelpful to get it out of customs to help move the matter along. It was sent on 22.7.22 and it is now 16.8.22 Way to go parcel monkey. Never again
15/08/22 by Customer
First class service
15/08/22 by Customer
Quick and efficient service
14/08/22 by Customer
We have used Parcel Monkey to return a large item to Amazon. 12 days later it is still sitting in Parcel Force depot. I am hoping I can amend my review once Parcel Monkey Customer Service step in and get this parcel delivered before my 21 day return period Is up
14/08/22 by Lisa
all good and happy with service but there is not enough allocated space to type in address on each address line.
14/08/22 by Customer
Quick efficient service
14/08/22 by Phil
As always reliable and friendly courier drivers. Easy to book on the website useful account for invoices and tracking parcels. I would recommend parcel monkey to fiends and businesses.
14/08/22 by Mrs Vera Mobs
I found a 3-5 day delivery service to California with UPS; it was expensive at over £40 but for a 1.3kg parcel containing my 3 year old granddaughter’s birthday presents it was important that it got there on time and I was prepared to pay the premium. My past experiences with sending parcels to California has not been great so I was delighted when my son confirmed that this one arrived on time, just 3 days after being collected from my local drop off point.
14/08/22 by Sally Reeve
PM used dpd to dispatch an item, dpd then failed to deliver to destination (recipient home all day, no delivery note left). Then parcel left at local pickup point, who would not release to recipient, dpd then returned to sender, so now i have to bear the brunt of a refund and the cost to parcel monkey who refuse to reimburse. Colossal waste of time.
14/08/22 by Will
So far and it’s been nearly 3 weeks, my parcel sent to india with a priority service is still sitting in customs. They have refused to take part in getting the item to the sender and have asked me to speak to india post myself to release the goods. I wonder why then why I paid nearly £70 to send the item detailing everything for a return including a customs form with my items to be refunded? I am now £600 down on the refund for which the seller has not received back and parcel monkey who don’t have a telephone number are asking me through email to do all the work. It is frustrating that in this day and age that when you pay for a service you get absolute zero. I was hoping to get the parcel to the seller quickly and this has resulted in a worse or series. I don’t know why anyone would choose cancer when Royal Mail would have been more competent. Disappointed is an understatement. I am beyond effed off as I have no idea who to call and when I am doing my own calls to india; but high is also adding to my costs of having sent through parcel monkey and no one is answering the calls at india to have this sorted. I am now extremely out of pocket and the parcels are likely to be destroyed with expensive items in it. If you want a massive headache with zero resolve, choose parcel to make your life as hectic as possible.
14/08/22 by Kalpna Vekaria
Always very easy to use and great service - competitively priced
14/08/22 by Rose
