We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,095 reviews.
My parcel has not been delivered
02/08/22 by Customer
Dishonest, they lost my parcel and tried to say it was returned to me. Firstly no reason provide, no signature proof of delivery- I was at work when they claimed to have returned without any reasoning. For months we went round and round in circles as they have been lying all along, my parcel was insured I paid a premium of £40 to insure which is pure rip off as they dont insure you simple take you money. They have no call centres instead you send multiple emails, takes days if not weeks to reply, every time its a new person replying- poor customer service infact zero customer service, they are liars and have the audacity to blame customer. I paid for a service and they failed to delivery my package and have lost my item, the tracking number proves this as they dont have a record of delivery or return. AVOID THIS COMPANY, I have read multiple reviews all the same- they need to take this seriously and pay me for my item instead of shifting the blame onto me. They delayed for months then tried to say its been too long, what a joke- having provided all the info they required they then give the same reason stating it was redelivered such a weak response you accepted responsibility waste my time to provide evidence then tell it was returned. Its day light robbery- customers cannot do anything as they simple have no respect nor do they value customers, sale of good and service act 1984 havent even refunded for the service which they charged me for in full Paid for £1000 insurance- means nothing DO NOT SURE PARCELMONKEY, INSURANCE IS A SCAM- THEY LOSE YOUR PARCELS AND DISHONEST AND BLAME CUSTOMERS- WHY WOULD YOU RETURN AN ITEM WITHOUT REASONING- NO PROOF OF RETURN, COMPLETE JOKER- SCAM
02/08/22 by ADRIAN SHEIKH
Excellent service
02/08/22 by Nicola Le Marchant
Worked well for me
02/08/22 by Hugh
DO NOT BOTHER - lost two of my parcels, no updates, no refunds. Parcel Monkey is just a middle man and their couriers are just ****! Save yourself a headache and go direct or elsewhere
02/08/22 by Shaz
Smooth process from collection to delivery. Would def use again
02/08/22 by Debbie
Parcel Monkey is literally THE BEST. I have been using it to send things for over 10 years. Best prices and so many options!! Its so easy to use. Thanks to everyone at Parcel Monkey for providing such excellent customer service too!
02/08/22 by Emily Chamberlain
Excellent service
02/08/22 by Mr Berman
Excellent service
02/08/22 by Mr Berman
I have used parcel monkey for few years now. Excellent service from start to end.
10 star rating is not even enough
02/08/22 by sue
Parcel was not collected
02/08/22 by Customer
Good price prompt pick up and delivery
01/08/22 by Patrick Cleary
Not the cheapest but the reassurance of good communication, fast and safe delivery
01/08/22 by Fiona OReilly
All went according to plan
01/08/22 by Yvonne Carver
I’ve used parcel monkey for 2 years plus never had a problem would recommend this company
01/08/22 by MARK THOMAS
Booked a parcel to be picked up, Parcel wasnt picked up, no phone number on a web chat, Was promised it would be picked up the next working day stayed in all day- again not picked up. Customer services have no connection to the company that was booked, so cant call them or speak to them, this is shoddy at best. so i have had to take another day off waiting for the pick up that hasnt arrived so another day wasted. After 2 days booked off waiting to get the package picked up Im out 2 days work and still have the package. Not very good service at all. As an update, after lied to by customer service regarding a missed pick up i would avoid at all costs Use them at your own peril!!
01/08/22 by Steven Blackwell
Ive been using ParcelForce via the ParcelMonkey website to post things. Its always been reliable, Ive never heard any complaints from the recipients. Im very pleased with the service.
01/08/22 by M May customer
Would have given five stars but on this occasion the lack of clarity for the customs documentation was lacking. That said, the rest of the service was great as always
01/08/22 by BC
Spot on to all
01/08/22 by Pauline Black
AVOID AVOID AVOID ABSOLUTELY DISGUSTING. I’ve waited over 3-4 months now waiting for a parcel to come back to myself. first they lost my parcel then refused to pay compensation. then they however miracously found it. they then tried to bill me £285 to send it back to me. ???????????? i booked my own collection with an ADR licensed courier via ups on the day of collection they said would need to clear this with the manager before allowing it out. they’re an absolute joke there’s no physical number to speak to anyone you have to speak to some via message they don’t actually ship it themselves they sub contract other couriers that lose your belongings. buy cheap buy twice.
01/08/22 by THOMAS Sivertson
All went very smoothly. The recommended carrier Parcel Force were very efficient. No complaints
01/08/22 by Barbara Weller
I arranged pickup from an ebayer’s location and delivery to me. EBayer packed and driver brought labels. Pickup was first thing Wednesday, Delivery Friday afternoon. Everything went well although insurance was not possible due to the type of item. Perhaps uninsurable items list could appear earlier in the booking process. I might have thought twice although in retrospect I’m glad to have my item safe and sound.
01/08/22 by Mr Iain Carleton
Super, Couldnt be better. Keep it up.
01/08/22 by Gizmozod
Parcel Monkey is my go to app. It just works. Plenty choice of delivery firms. Easy to use. What’s not to like Thank you
31/07/22 by Paul
Parcelforce managed to deliver the package to the wrong delivery hub, then took a further day to return it to the central hub.
A 48hr delivery took 72 hrs in total.
Thankfully the package was delivered during the working day.
Would use them again. They were the cheapest but would factor in the possibility of a repeat performance.
31/07/22 by customer j. Handley
This seems like a good site to use to send a parcel to Thailand. The website was easy enough to use but the process is complicated with the detail required by customs. Leave yourself enough time to fill in the questions very carefully. I got kicked off the first time because I took too long completing the form :-( It hasnt arrived yet so when it does I will amend to 5 stars
31/07/22 by Jan
Delivered on time.
31/07/22 by Mr. Robins
Great service as always
31/07/22 by Linda Gill
Easy website navigation great prices delivered next day
31/07/22 by Bryan Travers
I booked a two day delivery with parcel force, and after 5 days it hadn’t left the Preston main centre, what sort of service is that ?
31/07/22 by MR R HORRIDGE
Always deliver great service and on time delivery. Well done 8
31/07/22 by MARK BOWDERY
Easy to use site, the site is clear and easy to use and I also got a good price for my parcel, I wouldn’t hesitate to use parcel monkey again
30/07/22 by Mark Mitchell
Easy to use website and parcelforce deivered item as advertised.
30/07/22 by richard carraher
Delivered on time thankyou
30/07/22 by MARGARET OTWAY
I organised to send a package to Singapore, all details of the contents were fully described. The package was picked up OK but a few days later it was returned. Apparently it could not be sent by Airmail. The cost was just over £42.00. On contacting customer services on Live Chat, they read my messages but refused to respond to my enquiry as to whether I was due for a refund. Not impressed
30/07/22 by Customer
Excellent service
30/07/22 by Thabib Khan
Swift collection able to track delivery - great service
30/07/22 by Paul Steward
Does what it says on the tin, easy to use site, no complaints
29/07/22 by Mrs Anita Lawrenc-Beet
I looked on line and found p monkey. Which was easy to navigate as I only did it on my phone.so Internet wise very easy.i booked the next day option as I dont like my parcels in the system to long ie days.
So booked 24 hrs service and it went like clockwork picked up when it was booked and dropped before noon the next day.no damage either.
Very pleased.
29/07/22 by Andrew stewart
Easy to use, highly recommended
29/07/22 by Kat
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