We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,969 reviews.
No comment left by this customer.
07/12/13
Reasonable price, easy process
07/12/13
No comment left by this customer.
07/12/13
No comment left by this customer.
07/12/13
No comment left by this customer.
07/12/13
great service, would use again
07/12/13
excellent service hassle free
06/12/13
Don't know why PM keep asking for feedback, when they are not the service providers.
06/12/13
Our Response: We ask for feedback as we work in partnership with the couriers to drive orders for both companies. Your comments help improve service levels in both businesses and therefore increase volume. Simple business practice really ;-)
no comment
06/12/13
no comment
06/12/13
Booking and collection worked perfectly and exactly as required. Excellent service.
06/12/13
Fantastic news, Thank you very much :-)
no comment
06/12/13
no comment
06/12/13
Excellent service
06/12/13
very good service
06/12/13
no comment
06/12/13
no comment
06/12/13
no comment
06/12/13
Outstanding as always mane advertising your service better as I herd about you through word of mouth.
06/12/13
no comment
06/12/13
No comment left by this customer.
06/12/13
The DX driver did not turn up at the collection address two days in a row. No explanation was offered.
06/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
great thanks
06/12/13
And a big thank you to you too ;-)
Collection and delivery times given and adhered to. Excellent service, just what is required
06/12/13
No comment left by this customer.
06/12/13
No comment left by this customer.
06/12/13
Good service only complaint no contact phone number as labels were sent to delivery address
06/12/13
Great service yet again...........
06/12/13
No comment left by this customer.
06/12/13
I am STILL waiting for my parcel to be collected!! A quicker follow up from you would have helped. Have you a responce for me?
06/12/13
No comment left by this customer.
06/12/13
A1 service, top marks.
06/12/13
collected 1 day late, but still delivered in a reasonabhle time
06/12/13
Easy to book. Pickup and delivery were as promised with stays updates. Finally delivery update took a while.
06/12/13
You havent even turned up!!!!!!
06/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
the kayak was collected a day late and you still have not refunded me 50% of one of my deliveries as promised
06/12/13
Excellent service.
06/12/13
Prompt, courteous service. You came when you said you would! Thank you!
06/12/13
Brilliant news and thank you very much :-)
I opaid for next day service, which was collected on Monday 2nd December but did not get to customer until Wednesday 4th December.
06/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Throughout the 'experience' the website only ever said 'Scheduled for collection' and never appeared to be updated.
06/12/13
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