We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,968 reviews.
No comment left by this customer.
10/12/13
Very good service, thank you
10/12/13
No comment left by this customer.
10/12/13
great thanks
10/12/13
No comment left by this customer.
10/12/13
great service but a diacount for returning customers would be great :)
10/12/13
Very pleased with the service. Perhaps a clearer indication of the expected delivery date at the outset would improve the service.
10/12/13
great service and price was just the best
10/12/13
easy but did to try to pick the day after it had been picked up
10/12/13
Easy to book online. Picked up parcel as advised. Arrived within 2 days. Very good.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
Efficient service we would use it again
10/12/13
Just received the parcel, in good order, I would recommend your service, thanks
10/12/13
Thank you and it's great to see you will be recommending us.
GOOD SERVICE
10/12/13
No comment left by this customer.
10/12/13
The first attempt at collection in an umarked white van did not really make much attempt to collect. We have CCTV
10/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
DX delivered the parcel to the wrong address. Customer had to try and find took 4 hour Not HAPPY
10/12/13
You picked up and delivered on the stated days - excellent service. Small point -you could consider telephoning before arriving.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
I had a message from the person I sent the parcel to say that the canvas was damaged in transit, I have had to pay her back,not happy
10/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
can't fault your service. Thank you - keep it up. Particular good point is your email communication and ability to print label so easily
10/12/13
Despite it being on the warning list. The parcel contained glass bottles many of which were smashed during delivery.
10/12/13
Our Response: And that is why we warn you about sending glass!!
When I pay for next day I expect next day and you couldn't be less interested when this doesn't happen. Shame as otherwise great service
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
my box it wasn't collect the day book
10/12/13
Delivery was arranged as requested. Unfortunately customer was not available at the address. Altering delivery address was problematic.
10/12/13
very quick delivery - sent friday from uk and got it on tuesday in germany, great service
10/12/13
Fantastic news, Thank you very much :-)
I tracked the parcel from start to finish... Client received in record time and even arranged an out of hours delivery... Spot on service...
10/12/13
Easy booking process, collected and delivered on time.
10/12/13
Excellent service. Very reasonable. Collected parcel from UK on Wednesday and it arrived in Canada on following Monday, can't fault you.
10/12/13
Fantastic news, Thank you very much :-)
Nice and easy to complete the request.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
KEEP IT UP
10/12/13
Parcel for lost one of my parcels not very good at all
10/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Collection didn't happen on the day it was booked and no one got in touch. I wasted a whole day waiting at home for nothing.
10/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
10/12/13
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