We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
Uplifted on time; provided your own label; delivered on the stated day; and all at a good price. What more could I want? Excellent.
11/12/13
Yous still havent collected it i have now lost £60 plus your postage, i want this sorted
11/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
all V good, although information on how to label up parcel would have been helpful - had to look on another deliverers site
11/12/13
Good service, Parcel Force delivery to Miami excellent.
11/12/13
Godd value experience
11/12/13
Easy to use web page i was amazed at your parcel rates compared to rivals , i will pass your company onto friends and family .
11/12/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
No comment left by this customer.
11/12/13
I was afraid that City Link was going to miss the collection as it happened several times but this time they did it in time!
11/12/13
no comment
11/12/13
Great service will definitely recommend and use again thanks
10/12/13
Thank you and it's great to see you will be recommending us.
A more specific collection time, please
10/12/13
As always excellent service
10/12/13
My parcel was not collected by the courier (Courier). Had to re-book & then not collected again the second time either. Not Happy!
10/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
10/12/13
no comment
10/12/13
Tracking is not up to date.
10/12/13
The tracking updates based on info we receive back from the international destination.
I now use this service regularly! Highly reccomended to several people now and will keep doing so :)
10/12/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
as fast as described. recommended
10/12/13
parcel pickup guy very polite and friendly, parcel delivery, spot on.
10/12/13
no comment
10/12/13
no comment
10/12/13
All happy so far, not had any hidden charges :)
10/12/13
We don't have hidden charges but do charge customers if their items exceed the weight / dimensions entered when booking.
Fantastic. Asked them to pick up from my garage & got email later to confirm parcel on its way! Will definitly recommend. Thank you.
10/12/13
no comment
10/12/13
no comment
10/12/13
I now only choose City Link and they are first class, very reliable.
10/12/13
as all ways,,,,A +++++++,,,thank you,,
10/12/13
no comment
10/12/13
if collection is not going to be made on the correct day notification would be appreciate
10/12/13
Grandsons Christmas toys broken on arrival very upset as now I have no time to replace them,so upset as it's his first Christmas .
10/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
10/12/13
no comment
10/12/13
Excellent service and item delivered in good health. Only complaint was collection time from home, came at 3pm! maybe slots could help all
10/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
10/12/13
thoroughly delighted by the service and value for monkey. Will definately use again
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
i was very unhappy as i paid for next day delivery and it took 3 days to arrive at its destination,
10/12/13
Our Response: It took a day longer than normal for which we apologise. However this is the peak season for deliveries and small delays can and will happen.
No comment left by this customer.
10/12/13
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