We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
Good service quick response decent price
11/12/13
No comment left by this customer.
11/12/13
Good service, would certainly use them again and also recommend you to friends.
11/12/13
2 hour time slot. we waited in all day only for driver to arrive at ten past 6.
11/12/13
It would definitely help if City Link were to give some indication of time of parcel collection. Even am or pm would be an improvement.
11/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Parcel arrived on time, however not able to track. Now delivered but in tracking system still only in sort facility
11/12/13
Great service, as always. Thanks.
11/12/13
No comment left by this customer.
11/12/13
An expected delivery timescale would be useful.
11/12/13
No comment left by this customer.
11/12/13
RELIABLE SERVICE THANKS..........
11/12/13
Good thankyou
11/12/13
The parcel was not collected and I have been unable to find a phone number to speak to someone! I require a full refund!
11/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will look into this further for you.
good service will use again
11/12/13
No comment left by this customer.
11/12/13
This time very quick delivery.100% satisfied.Thanks
11/12/13
And a big thank you back for booking with us :-)
quick as forecast and very good rates
11/12/13
No comment left by this customer.
11/12/13
no problems
11/12/13
No problems, great communication, easy transaction.
11/12/13
Could do with knowing if you are picking up am/pm but otherwise excellent thanks
11/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Read the comments I sent you earlier this week !! You were horrendous
11/12/13
helpfull drive collected on time
11/12/13
Fantastic service and would thoroughly recommend using the service.
11/12/13
Thank you and it's great to see you will be recommending us.
It would have been nice to be able to get an estimated pick-up time i.e morning, afternoon etc. Having wait all day was a pain.
11/12/13
Very accurate to your description
11/12/13
I am not satisfied as Parcel force have lost my parcel. I needed it to be there in 2 days, it is now 4 days and it has missed its connection
11/12/13
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
Some website design issues about Y/N printed label required and collection date on 2 different days advised sometimes.
11/12/13
Excellent will use again soon
11/12/13
No comment left by this customer.
11/12/13
parcel left thurs am didn"t get to destination until mon am thought i had paid for next day delivery
11/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. The whole courier industry is now operating at peak so small delays are inevitable for some customers at times.
Deletes honest opinions.
11/12/13
no ways, you guys are mint
11/12/13
No comment left by this customer.
11/12/13
Parcel Monkey is one of the few services I have used recently for which I cannot think of any improvements. Keep it up, outstanding.
11/12/13
We will always try our very best and thank you very much.
No comment left by this customer.
11/12/13
Great company, speedy delivery, happy customer :-)
11/12/13
No comment left by this customer.
11/12/13
I always use parcel monkey for international shipping and it has been very reasonably priced and mostly trouble free
11/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
11/12/13
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