We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,054 reviews.
No complaints at all very very happy
21/01/14
No comment left by this customer.
21/01/14
failed collect - no reason or automatic re collect - re booked - but for 2 days away not the next day - 3 wasted calls to carrier - PITA
21/01/14
Our Response: We don't automatically re book as you may not be available on the next working day.
I paid here and then my family also paid there for something which they don't have to.
21/01/14
Our Response: Your family paid import duty to the local customs officers which has nothing to do with ParcelMonkey Ltd.
Efficient pick up and excellent delivery time. Highly recomended
21/01/14
Thank you and it's great to see you will be recommending us.
Was supposed to be collected 15/1/14 not picked up until 16/1/14
21/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
The parcel was not delivered and sent back to us. NOT HAPPY.
21/01/14
Our Response: The item was returned to you as the courier tried 3 times to deliver it but no one was there to receive it. This is explained within our terms and conditions.
Good price, easy booking, good service.
21/01/14
Courier did not pick up on the day stated - we had to call them and they said pick-up was scheduled for the following day.
21/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
21/01/14
GREAT SERVICE BETTER IF YOU HAD A LIVE CHAT
21/01/14
No comment left by this customer.
21/01/14
Collected on the Correct Date and Delivered On Correct Date, Cheapest Around!
21/01/14
Excellent service, would use again.
21/01/14
Brilliant news!!
No improvements required your doing a great job!
21/01/14
Great service
21/01/14
Great service once again, thank you!
21/01/14
No comment left by this customer.
21/01/14
RECEIVING THE EMAIL CONTAINING THE LABELS IS TOO LONG A WAIT AND A LITTLE ANNOYING, WHEN YOU WANT TO GET ON WITH OTHER THINGS
21/01/14
The emails can only be sent following conformation of the booking from the courier concerned.
No comment left by this customer.
21/01/14
easy to use website and prompt delivery pick up from home
21/01/14
good service, fast and cheap.
21/01/14
Quick, secure
21/01/14
very happy with the service always come back to you.
21/01/14
Thank you very much :-)
great company , i like using them and will keep using them good service and communication
21/01/14
Excellent service, You gained a new customer!
21/01/14
Fantastic news, Thank you very much :-)
No comment left by this customer.
21/01/14
Sent a large parcel to China, arrived no problems. No tracking information between U.K. and China which was a worry, but restarted in China
21/01/14
It's great to see you are so pleased with our new drop off International service to China :-)
great service, very impressed A++++
21/01/14
Fast and efficient
21/01/14
Excellent service. Parcel collected and delivered exactly as booked, and saved me money on Parcelforce service
21/01/14
Excellent, as always.
21/01/14
No comment left by this customer.
21/01/14
Easy, and prompt as usual. Thanks
21/01/14
No comment left by this customer.
21/01/14
Keep up the good work
21/01/14
We will always try our very best.
No comment left by this customer.
21/01/14
very good
21/01/14
Parcel was collected immediately and delivered in the time scales given
21/01/14
No comment left by this customer.
21/01/14
