We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,042 reviews.
Parcel was picked up on time, delivery took longer than 2 days , but overall we are happy with your pricing and service
14/05/14
Delays in collecting heavy shipment due to logisitic. But main shortfall is communication, you could be proacitive with info on problems.
14/05/14
Not delivered on time
14/05/14
parcel was not collected on specified day, client waited in all day, and was therefore also day late being delivered.
14/05/14
no comment
13/05/14
Thank you highly recommend A++++++
13/05/14
no comment
13/05/14
no comment
13/05/14
Once again the courier didn't turn up on the booked date. A regular occurence when booked through Parcelmonkey.
13/05/14
no comment
13/05/14
no comment
13/05/14
No collection made, no information on why, had to phone to find out what will happen next.
13/05/14
love your ease of website !
13/05/14
no comment
13/05/14
stop using city link. they get terrible reviews, so was nervous of my item even arriving
13/05/14
A1 sevice as usual thank you
13/05/14
no comment
13/05/14
The parcel was picked up 1 day late, and I'm not sure if it has been delivered yet 4 days later
13/05/14
The only comment was that i paid for next da
13/05/14
no comment
13/05/14
no comment
13/05/14
Don't change a thing as the service is perfect the way it is. Thanks again, Will
13/05/14
It works for me. Only detail comment is the instruction - I read it too late - not to put clear tape over the barcode. Stiil seemed to work!
13/05/14
Very happy with the service my item was collected on time and delivered the next day. The price for the service was A1
13/05/14
Fantastic from start to finish!
13/05/14
THE PARCEL WAS COLLECTED BUT HAS NOT BEEN DELIVERED!!! IT'S FIVE DAYS NOW ON A 24 HOUR SERVICE!!!!! APPALLING SERVICE.
13/05/14
Spot On, Quick Delivery......
13/05/14
thanks ........
13/05/14
no comment
13/05/14
No comment left by this customer.
13/05/14
very poor - still awaiting response to complaint - paid for next day took 3 days to collect - and alot of phone call by me! Appalled!
13/05/14
booked in for Wednesday but did not turn up had to rebook
13/05/14
Fantastic service! Excellent value, highly recommended.
13/05/14
I have used PM three times now and only once did you get it anything like right - sorry guys but you have failed yet again. Goodbye!
13/05/14
Everything went to plan. Website easy to navigate, price fantastic! Will definetly use again. Thankyou parcel monkey
13/05/14
No comment left by this customer.
13/05/14
No comment left by this customer.
13/05/14
No comment left by this customer.
13/05/14
No comment left by this customer.
13/05/14
web order process was a bit clunky, i went back to check parcel dimensions at a later screen, then lost most of the details including addres
13/05/14
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