We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,853 reviews.
PM is always sooo helpful with their service. All the way to the top. Thank youu!!!
02/05/14
Initial quote near doubled after full details had been entered. Service and collection was spot on.
02/05/14
I know the parcel was collected last Friday... But I have heard nothing....l has the parcel been delivered?
02/05/14
Delivery never collected as planned.
02/05/14
no comment
02/05/14
Easy parcel pick up, fast and reliable delivery. Thank you
01/05/14
no comment
01/05/14
Would have been scored very good if I had been informed about no service on Saturdays when I paid on Friday for next day delivery
01/05/14
Service was excellent and I will certainly be using again
01/05/14
Courier failed to attend twice so cancelled and requested refund but still waiting
01/05/14
The parcel was supposed to be picked up Friday. It was picked up the following Wednesday
01/05/14
The parcel was picked up exactly as promised
01/05/14
item was supposed to be collected on the friday , they never attempted collection yet said they did
01/05/14
no comment
01/05/14
Really good service which could be even better if given an am or pm time-frame for collection of the parcel rather than waiting in all day.
01/05/14
Person collecting parcel said it would be delivered next day (Saturday) passed info on but it didn't happen, grief from recipient.
01/05/14
The only 'label' provided was a receipt for the carrier to sign, which he refused to do as being against company policy.
01/05/14
no comment
01/05/14
no comment
01/05/14
Parcel pick up promtly and delivered right on time
01/05/14
Excellent service only comment is would be helpful if had a time courier was coming to collect instead of waiting all day
01/05/14
Easy and reasonably priced. Parcel arrived safe and sound in good time.
01/05/14
Brilliant service, customer care on the phone -fantastic,made me feel all was in hand, collected 8.30 am - delivered next day, both great,
01/05/14
I would only use parcel monkey again if you gave a time slot as to when my parcel was being collected so I didn't have to wait in all day.
01/05/14
The service was first class without any problems or hitches
01/05/14
no comment
01/05/14
if possible inform of a delivery slot to allow poeple to be in
01/05/14
Framed painting (without glass) delivered rapidly and safely to the Netherlands. Very pleased with service.
01/05/14
no comment
01/05/14
no comment
01/05/14
Very Good Service. Parcel picked up from home, sent to St. Maarten. Got there quickly and intact. Would recommend highly.
01/05/14
Did what you said you would, when you said you would and at a great price. well done!
01/05/14
Very late delivery should of been 24hr more like five days
01/05/14
Polite when picked up.Shame you cant pick a window for collection.But will use again.Thank you
01/05/14
Useful to know that some carriers (eg City Link) will accept drop-offs if you don't want to wait for a collection.
01/05/14
no comment
01/05/14
Never experienced more bad service then with you, I have been waiting for my pallet to picked for 5days. You can be sure u won't see me!!
01/05/14
You failed with collection and failed to notify me even with correct details. as such my paypal account has been frozen due to your error
01/05/14
no comment
01/05/14
No comment left by this customer.
01/05/14
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