We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
excellent
16/07/14
no comment
16/07/14
Sorry, I clicked the wrong one. I meant Very Good!
16/07/14
no comment
16/07/14
VERY PLEASED. FAST SERVICE. WOULD USE AGAIN.
16/07/14
great service but the new site layout isnt as good as the old
16/07/14
very happy with service, more for citylink a timeslot say even just before or after 12 would have been helpful waited all day for 16:
16/07/14
no comment
16/07/14
Send a text to give an idea/estimate of pick up time rather than waiting the entire day. Technology has moved on.
16/07/14
All good
16/07/14
Excellent service, parcel collected early morning so didn't have to wait in all day.
16/07/14
Collected as requested on time
16/07/14
Great service, as always.
16/07/14
No comment left by this customer.
16/07/14
Good service
16/07/14
According to tracking the parcel has failed delivery twice but the person who is receiving it has been there. Very poor first impression
16/07/14
No comment left by this customer.
16/07/14
My details were never passed to the courier so my parcels were not collected. This is a terrible service and I would like a full refund.
16/07/14
No comment left by this customer.
16/07/14
Very happy
16/07/14
excellent service, 100% , booked 11am colleted 1.45 the same day and delivered, the next day and both of us very happy always recommend : )
16/07/14
Excellent service
16/07/14
Get driver to call . Collected on third attempt, when somebody was on site all the time. (did they go to correct address?)
16/07/14
I was only made aware of the delivery process by Gmail two hours after the contractor had collected the parcell
16/07/14
am/pm pick up time would be good
16/07/14
Tracking information isn't very easy to understand. Would also be good to get emailed tracking updates.
16/07/14
Very good service
16/07/14
No comment left by this customer.
16/07/14
Reliable and competitively priced.
16/07/14
Still awaiting delivery parcel force retrieving the parcel after sending it back to seller w/o attempting delivery to buyer.
16/07/14
No comment left by this customer.
16/07/14
Fast and effective and above all value for money hassle free. Will use again and recommend to everybody.
16/07/14
No comment left by this customer.
16/07/14
No comment left by this customer.
16/07/14
quick delivery thanks
16/07/14
Your instructions re: labels can be v confusing. Saying you need one but then in the next email saying not.
16/07/14
Excellent service
16/07/14
failed collection about 3 times useless!
16/07/14
Amazing, placed order at 1700 and they did organise it for next day pickup given that our was the end of the day. Also affordable
16/07/14
paid for overnight delivery but delivered 4 days later! Wont be using parcel monkey or dx freight again!!!!
16/07/14
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