We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,475 reviews.
no comment
04/08/14
Wow! I'm truly amazed you were about a third of the price of other carriers for my over-sized parcel,quick & easy to use. I will be back!!!!
04/08/14
Very good. Even better if I could choose a time for the pick up of the parcel!
04/08/14
Actually collect the parcel!!
04/08/14
no comment
04/08/14
Some kind of pick times would be more helpfully or A SMS before arrival for parcel
04/08/14
parcel monkey excellent. but the courier (citylink) didnt use a trolley but rather dragged my parcel across the floor resulting in damage!
04/08/14
Very easy to book will definitely use again
04/08/14
Great service, very competitive pricing easy to follow instructions & easy to navigate site
04/08/14
your contracted company did not collect on day, a person lost 1 whole day because of this, dx freight are a poor company . disgusted
04/08/14
no comment
04/08/14
no comment
04/08/14
no comment
04/08/14
lack of collection time is a problem - just not possible to wait in all day (used city link)
04/08/14
excellent inexpensive and reliable
04/08/14
no comment
04/08/14
You didn't turn up on the day you said you would. Luckily on this occasion I'd left it with my parents who didn't mind.
04/08/14
no comment
04/08/14
no comment
04/08/14
when you download the shipping address only part of it comes out.I had to write address by hand and attach that as well.
04/08/14
My driver always picks up first thing. Excellent friendly service. I couldn't be happier!
04/08/14
good service already and hard to improve on that really.
04/08/14
No comment left by this customer.
04/08/14
The only improvement would have been to have known the pickup time; am. or pm. Otherwise great!
04/08/14
prompt pick-up and delivery on days promised (Parcelforce 24)
04/08/14
Your website is a pain in the arse. You should autofill my address and the dimensions of the box comes up in a qwerty format not numbers.
04/08/14
All Good
04/08/14
No comment left by this customer.
04/08/14
MY PARCEL HAS NOT BEEN COLLECTED WITHIN A WEEK, ADVISERS ARE REAL ***** MONKEYS, COULDNT REARANGE COLLECTION 5 TIMES IN A ROW.WHERES REFUND?
04/08/14
impressive. would recommend to anyone
04/08/14
Parcel collected and delivered promptly, arrived in perfect condition
04/08/14
Parcel was not delivered to correct address. Was left with neighbour when went on holiday, now customer has not no parcel.
04/08/14
You are pretty good...did you know that?, City Link need the props too so well done to all concerned :o)
04/08/14
the box arrived a little bit damaged, but, I apreciate that they reinforced it with extra packaging tape. it arrived in 4 days, so very nice
04/08/14
No comment left by this customer.
04/08/14
Very happy with the service.
04/08/14
No comment left by this customer.
04/08/14
GOOD SERVICE - WILL USE AGAIN
04/08/14
Service was excellent, parcel collected and delivered promptly with no issues. Thanks
04/08/14
great service as usual
04/08/14
