We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
Hello, well i still haven't got my parcel so i can't really be positive! we have been away and was expecting it to be here when we got home
16/07/14
nobody collected but still took my money no contact from parcel monkey regarding refund totally fraudulant
16/07/14
Recipient hasnt received item after 1 week
16/07/14
the courier, Citilink failed to collect. I messaged citilink, who then retrospectivly added a 7.44am 'failed collection' time to their track
16/07/14
No comment left by this customer.
16/07/14
great value for money. drop off post office not clear. weight not always easy.
16/07/14
you should add phone numbers of the people whose packets are picked up so the van drivers would know who to call if they can't get in.
16/07/14
No comment left by this customer.
16/07/14
Excellent service.
16/07/14
1st time arranging a parcel for collection, and it was made completley painless, collected within 1 hour delivered to me next day, 1st class
16/07/14
You passed us on to DX who forgot to pick up the 24 parcels, you ended up delivering them 3 days late, not good at all, I'm out off pocket t
16/07/14
not collected - rubbish service
16/07/14
Only 2 days late
16/07/14
cheap and reliable what more could you want
16/07/14
Excellent as ever - thanks
16/07/14
Smooth process, very pleased with the sevice.
16/07/14
Great Service Thanks
16/07/14
No comment left by this customer.
16/07/14
(Apologies, I pressed very poor by mistake) Service was excellent, parcel collected as arranged and delivered in good condition and on time.
16/07/14
Really great!
16/07/14
perfect service and good value
16/07/14
First time user. Excellent service. Easy to follow instructions. Thanks. More flexibility in destination address would be useful.
16/07/14
Booking went super! Pick-up b4 9am, next day delivery at 8.56. Awesome!!!! And friendly too ...
16/07/14
the courier came to pick up parcel after 6pm so waited entire day would be good if could indicate time for pickup
16/07/14
No comment left by this customer.
16/07/14
The tracking system would not let me access the information I had to have a PDF sent to my email by a very nice member of your staff
16/07/14
You did me proud :)
16/07/14
No comment left by this customer.
16/07/14
very easy to book and see all prices and services. Would be handy to have 'saved addresses' to speed up booking :)
16/07/14
Customer service/advice between PM + Courier at odds causing hassle getting a damaged parcel.Had to drive to fetch it.Not what I paid for
16/07/14
Picked up and arrived on time - great work!
16/07/14
No comment left by this customer.
16/07/14
Quick, good value, easy to arrange. Great way to send luggage across the country.
16/07/14
very efficient although not cheap
16/07/14
No comment left by this customer.
16/07/14
Woeful - things went badly wrong and got worse and I still have no resolution
16/07/14
No comment left by this customer.
16/07/14
No comment left by this customer.
16/07/14
overnight delivery for Friday, arrived Monday. Got text to say would arrive Tuesday after it had already been delivered
16/07/14
Brilliant service, very happy!
16/07/14
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