We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,239 reviews.
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
Delivered to USA in 4 days, good stuff.
20/11/14
Great service
20/11/14
Everything works just as it should
20/11/14
For foreign shipping you should include the location of where the pracels are transiting through. No location.still dont know if its left UK
20/11/14
Our Response: Dear Customer, thanks for your query, i have now raised a ticket so we can now converse directly.
ok would be better if there was a pick up time slot so you dont have to wait in all day
20/11/14
i send parcels to germany, great service, very plesent driver, overall first class thanks you
20/11/14
No comment left by this customer.
20/11/14
Parcel was booked 13th. Customer still not received now 20th Nov 11.58am. SHOULD BE GUARANTEED next day! I require a refund!
20/11/14
Our Response: Dear Customer we are investigating this for you, I have raised a ticket for so we can converse directly upon the outcome of your investigation.
Easy and reliable. Will use again.
20/11/14
Picked up same day and delivered the next for a fraction of the price of going direct to Parcelforce :)
20/11/14
No comment left by this customer.
20/11/14
Didn't come till 5.45pm at night after we had waited in all day, perhaps the driver could let us know whether it will be am or pm
20/11/14
Excellent service, great value for money. Thanks
20/11/14
As always I received a fantastic service From 'Dave Williams'(city link) as always. Praise should be given when earned & Dave has.
20/11/14
Your instruction on where to print off the label and how to attach the label etc is not very clear at all. That needs improving.
20/11/14
Very quick pick up and delivered on the day specified. Did exactly what it said on the tin, thanks.
20/11/14
No comment left by this customer.
20/11/14
Very good value and the booking system works smoothly
20/11/14
Excellent service
20/11/14
No comment left by this customer.
20/11/14
Prompt pick. Customer Happy with Service
20/11/14
PARCEL NOT PICKED UP AS ARRANGED
20/11/14
Our Response: Dear Customer, i have opened an investigation for you, an agent will be in touch shortly.
brilliant service, very easy to use
20/11/14
Wonderful service, great price great service
20/11/14
maybe a local drop off point would be better rather then waiting in for pick up but found service was very good , thanks paul.
20/11/14
parcel collected promptly and delivered the next day, just as expected, delighted with service
20/11/14
No comment left by this customer.
20/11/14
excellant service couldn't be easier. I would like to be able to choose a morning or afternoon pick up. or be told by text where the driver
20/11/14
No comment left by this customer.
20/11/14
Worst experience I have ever had - I dont even now where to start. Not even 1*. -10* and u don't even have a phone number - Never again....
20/11/14
Our Response: Dear Customer, I do apologise that you feel this way. An will be in touch shortly to sort out all the issues you have with this order
Very quick delivery.
20/11/14
No comment left by this customer.
20/11/14
The courier did not turn up. Did not phone and said they could not find the collection address!!!! Had to rebook collection.
20/11/14
Our Response: Dear Customer, we are looking into your query, an agent will be in touch shortly
Paid for next day collection for next say delivery but despite ordering this the item was not picked up from until the following day.
20/11/14
Our Response: Dear Customer, we are looking into your query, an agent will be in touch shortly
No comment left by this customer.
20/11/14
speedy pickup friendly courier thanks
20/11/14
for us 110% reliable and reasonable charges too
19/11/14
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