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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,033 reviews.
fab service very quick .....
29/09/14
Didn't have any time given for collection which would have been helpful
29/09/14
first time ive had reason to complain but, failed my collection, serveral emails and calls by me to resolve the issue.
29/09/14
Super efficient. Ordered on Sunday, collected on Monday, delivered on Tuesday. How could that be improved???!! :-)
29/09/14
No comment left by this customer.
29/09/14
Best comparative prices, pickup and delivered on time. Good service indeed.
29/09/14
I post 500 parcels a month minimum through despatch bay - if you could offer better rates to business customers I would consider switching.
29/09/14
No comment left by this customer.
29/09/14
No comment left by this customer.
29/09/14
very good value for money. Shipment arrived on time in good condition
29/09/14
Easy to arrange, Parcelforce turned up that day, delivery made to France a couple of days later. Very pleased.
29/09/14
No comment left by this customer.
29/09/14
Great service would recommend option to select date you require delivery as might not always be 24 or 48 hours
29/09/14
driver complained about ammount of parcels (two). flat screen tv broken on delivery despite substantial packaging, appears deliberate. ****.
29/09/14
having a time for pick up.
29/09/14
5 star
29/09/14
I had paid for next day collection. Parcel wasn't collected until the third day.
29/09/14
Very good service
29/09/14
No comment left by this customer.
29/09/14
No comment left by this customer.
29/09/14
Parcelmonkey/City link always provide an excellent service
29/09/14
No comment left by this customer.
29/09/14
No comment left by this customer.
29/09/14
No comment left by this customer.
29/09/14
Goods were collected and delivered on time. Courier was sensible about where they were left.
29/09/14
no comment
29/09/14
The parcels turned up about 20 days later than schedule, damaged and one of them is missing, i was expecting a lot more from parcel monkey
29/09/14
Worked very well for me at an affordable cost, not much you can do to improve on a service that does exactly what it should.
29/09/14
NEED MORE SPECIFIC COLLECTION TIME. telling me it will be collected on Monday is useless.
29/09/14
A very efficient service, well done.
28/09/14
This delivery was very good, BUT when I have a problem with a delivery your service is Sxxx. I should be able to speak to someone.
28/09/14
Parcel arrived safely . Thank you
28/09/14
Unfortunately I can't help with ways to improve your service as it was absolutely perfect from start to finish,Your driver was fantastic too
28/09/14
Great service
28/09/14
Very good collection and delivery of the parcel and price fairly reasonable.
28/09/14
Top class service
28/09/14
No problems - pick up and drop off at a reasonable price - Thank You.
28/09/14
no comment
28/09/14
Amazing job done by the operatives . I appreciate their wonderful job.
28/09/14
no comment
28/09/14
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