We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,810 reviews.
Boxes arrived damaged. Looked like someone had played football with them despite fragile stickers.
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly to help upon processing your claim
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Perfect service
03/12/14
DX delivered the parcel late. this is second time. next time we will avoide DX
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
I found it to be a very good service.
03/12/14
We are very happy with the service and website is easy to use.
03/12/14
Failed to collect, stuck in house for third day waiting for collection
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
brill service - well pleased -defiantly use again
03/12/14
I do not know how you could improve, your service was .
03/12/14
Collected as promised.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
worked fine for me thanks
03/12/14
On time and a reasonable price
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Can you please make sure this ***** courier is not sent to us again. Please arrange for immediate collection of package reference PM_2506321
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
03/12/14
Booked overnight service. Still waiting for delivery 5 days later. Courier not able to find parcel!
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
The last several parcel collections we have paid for have failed despite doing exactly as required please contact us As soon as possible .
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
03/12/14
Parcel monkey ordering system was very good, Courier courier let me down.
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
Courier turned up on the right day, was polite and helpful.
03/12/14
Hi. My parcel was picked up on time and got to the destination I think nearly the time given. I wasn't sure whether it will get to Kyrgyzst
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Would be helpful if you could give some estimate of collection time - I waited in all day and the parcels were collected at 5pm
03/12/14
excellent service
03/12/14
great service and easy to use site
03/12/14
No comment left by this customer.
03/12/14
Arranging for couriers to bring their own addressee label, would make it easier for people without a printer
03/12/14
no collection time available as i didnt book directly with courier company, the only negative.
03/12/14
Just works
03/12/14
No comment left by this customer.
03/12/14
