We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,810 reviews.
140 characters does not begin to be sufficient to describe how bad my customer expreince has been on this occassion. Call me to learn more.
03/12/14
Our Response: Dear Customer, thanks for your query, your order is now under investigation. I have opened a thread so i can update you upon our investigation.
All good, thanks
03/12/14
I sent a parcel to my son in Slough last Wednesday and he still hasn't received it. order ref. is 2495107 and the pm is PM3
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
Very happy with the service
03/12/14
No comment left by this customer.
03/12/14
Two labels conflicting information Re . print or not to print.
03/12/14
Took well over a week for Courier to actually come collect the parcel after i missed the initial collection. Very poor service on CL!
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Fine, but took 2 days longer than my other parcel also delivered to France.
03/12/14
good service
03/12/14
perfect
03/12/14
Would love to have faster labels - parcel2go are able to generate them at the same time as an order. Service great, well done and thanks
03/12/14
important info was not passed to the courier so collection was difficult
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
Perfect service as always
03/12/14
The parcel was not collected on the day for which it was scheduled. No correspondence to explain why.
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
great!
03/12/14
Very simple process. Guided through each step. Excellent price and service. Will definitely use again.
03/12/14
I've received a request for feedback before my parcel has been delivered to recipient.
03/12/14
Our Response: Dear Customer A claims agent we are looking into your order. An agent will be in touch shortly.
I sent parcel to New Zealand for my daughter. Very pleased with the service. Parcel arrived on time and intact. Thank you.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Price was a bit more than I was expecting &, after saving & attaching the label to an email, the bar codes were not visible to the recipient
03/12/14
Very good and right on time
03/12/14
This was the third time we have used Parcel Monkey to send parcels large and small to family in Australia. Each time they arrived promptly.
03/12/14
All good. Only improvement would be the driver wasn't going to sign my reciept, until I asked. This should be standard practice.
03/12/14
You never turned up to collect the parcel and had to make alternative arrangements
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Get service would recommend to everyone
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Courier lost the package which calls into doubt whether we shall continue using your service now in the future. Solution ASAP!
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly to help upon processing your claim
Courier collected at 10pm TOO LATE can you cancel my rebooking for 4th as you now have parcel
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
03/12/14
great service!!!!
03/12/14
No comment left by this customer.
03/12/14
great service better than you know who!!!
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
prompt, inexpensive and efficient, could'nt be better!
03/12/14
the parcel was not collected and no-one tried to contact me. I rebooked and it was finaly collected 5 days late
03/12/14
Parcel collected 27th, only received in to the network on 2nd December - Not good enough
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
