We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,239 reviews.
No comment left by this customer.
21/11/14
Parcel was not picked up on the day agreed, with no contact until I chased it
21/11/14
Our Response: Dear Customer thanks for your query an agent is dealing with your order. The agent will be in touch shortly
No comment left by this customer.
21/11/14
No comment left by this customer.
21/11/14
Easy, cheap and just as you said it would work
21/11/14
Make it easier to track your parcel. I had no idea what my tracking number was and didn't realise it was my order and invoice number.
21/11/14
No comment left by this customer.
21/11/14
Simple booking process and online tracking useful
21/11/14
Parcel collected on a Friday and not delivered until following Wed despite saying 2 days online
21/11/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Great communication. Safe and secure delivery. Thank you so much.
21/11/14
where was not enought space for the phone no on the lable, so the currier did not call before
21/11/14
No comment left by this customer.
21/11/14
vg
21/11/14
No comment left by this customer.
21/11/14
Very good service and good price thank you.
21/11/14
Great service as always
21/11/14
No comment left by this customer.
21/11/14
Excellent, hassle free and reliable as always, thanks.
21/11/14
FANTASTIC!!!!
21/11/14
No comment left by this customer.
21/11/14
Easy to place order, good price smooth process. Will use again, thankd
21/11/14
Does what it says on the tin!
21/11/14
Give an estimate on time. It is very difficult to stay in all day and wait for someone to turn up,
21/11/14
Superb service. Booked my parcel in online and it was collected within 40 minutes. Arrived at destination on time, great service.
21/11/14
No comment left by this customer.
21/11/14
No comment left by this customer.
21/11/14
It would be helpful if the collecting courier could give a rough pick-up time - even a four hour window. Other than that great service, Ta!!
21/11/14
Very friendly, fast and efficient.
21/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
Would have been good to have notification of pickup and delivery expectations
20/11/14
No comment left by this customer.
20/11/14
Starting to get a bit expensive......
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
Couldn't track my item.you need a phone helpline.you never respond to email.
20/11/14
Our Response: Thanks for your response i have looked into your query, however i can confirm that you never sent an email to us. I have now opened a thread so we can now talk about your order.
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