We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,758 reviews.
Usually parcels have been picked up about 9am. This time I waited all day until after 6pm. Not good.
19/11/14
Our Response: Dear Customer unfortunately the couriers are in control of a shipment as soon as the order has been completed.
Excellent service! Arrived earlier than expected! Thank you
19/11/14
No comment left by this customer.
19/11/14
Very happy with service, quick efficient delivery!
19/11/14
Economical and prompt. Satisfied.
19/11/14
No comment left by this customer.
19/11/14
parcel was not collected and the lady is now fuming!!! this is the second time this has happened and i will NOT be using parcel monkey again
19/11/14
Our Response: Dear Customer, an agent has been assigned to your query and has rescheduled a collection for you, thank you for your reply upon our CRM service.
No comment left by this customer.
19/11/14
Third time I have used PM and brilliant as before, just booking another! - Thanks & keep up the good work!
19/11/14
Worked perfectly
19/11/14
Great service
19/11/14
No comment left by this customer.
19/11/14
very good service would use again good prices too
19/11/14
More of a poor service from Courier as Failed to pick up when originally booked
19/11/14
Our Response: Dear Customer, thanks for your feedback. As you know we are a reseller and price comparison site that simply help to get the best prices. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Great, easy to use website. No need to change anything. Just keep doing things well!
19/11/14
No comment left by this customer.
19/11/14
Great service!
18/11/14
Always an excellent service
18/11/14
No comment left by this customer.
18/11/14
I still have nt recived iv rang 10+ times was collected 5 days late
18/11/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
No comment left by this customer.
18/11/14
Best price to the US, delivered quickly. Thank you.
18/11/14
I personaly would not change anything at the moment as it is a good servive
18/11/14
No comment left by this customer.
18/11/14
Never expected for you to be so quick, will defenetly use you again, great service and friendly and experienced staff
18/11/14
No comment left by this customer.
18/11/14
Email notification that my parcel had arrived at it's destination would have been nice, but overall very pleased with the service.
18/11/14
No comment left by this customer.
18/11/14
Good service thank you
18/11/14
delivered on time to spec. thank you.
18/11/14
Simple straight forward to use.
18/11/14
VERY PLEASED WITH YOUR SERVICE
18/11/14
No comment left by this customer.
18/11/14
I am sorry to say I ordered collection of a parcel for Thursday and it was not collected unti lMonday No apology received
18/11/14
No comment left by this customer.
18/11/14
A rapid no fusss well executed collection and delivery with great tracking door to door
18/11/14
cant think of anything
18/11/14
Great service to Slovenia, have used on a few occasions now without any issues.Very happy with service & price & will definately use again!
18/11/14
great, thank you
18/11/14
I think you were fantastic, Hermes are terrible compared to you!! Thank you
18/11/14
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
