We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,224 reviews.
No comment left by this customer.
04/12/14
We used Parcel Force as previously we hav ebeen dissatisfied with City Link. Parcel Force are excellent
04/12/14
No comment left by this customer.
04/12/14
No comments, that was excellent
04/12/14
I WAS VERY IMPRESSES WITH YOUR SERVICE VERY PROFESSIONAL AND GOOD CUSTOMER SERVICE ALSO TRACKING INFO CORRECT ALWAYS UPDATED WILL RETURN
04/12/14
No comment left by this customer.
04/12/14
Everything was spot on.
04/12/14
No comment left by this customer.
04/12/14
Paid for 24 hour service on Thursday, didn't receive until monday
04/12/14
Parcel dumped outside, no card left, no signature obtained!
04/12/14
Quick collection and delivery
04/12/14
collection on time - delivery to Dubai inside guideline - good service
04/12/14
No comment left by this customer.
04/12/14
No comment left by this customer.
04/12/14
prompt collect & delivery I could recommend this service 100% .I was interduce to parcel monkey by my son great service.
04/12/14
Collection time was at 5.30pm, which is a bit late.
04/12/14
Quick pick up, brilliant communication and fast delivery.
04/12/14
No comment left by this customer.
04/12/14
Excellent service, picked up within 5 hours of booking, cheaper than going direct to carrier. Thanks.
04/12/14
No comment left by this customer.
04/12/14
No comment left by this customer.
04/12/14
One parcel has arrived damaged and one parcel has gone to the wrong address. I cant get hold of anyone to rectify the issue
04/12/14
No comment left by this customer.
04/12/14
Superb service. So efficient and hassle-free. Just a couple of clicks on the website and in four days my delivery arrived in Spain.
04/12/14
Again very good We send parcels to quite a remote part of Italy but it is always found and the delivery is quick won't name BIG Co who faile
04/12/14
brilliant, quick, efficient service, and so cheap.
04/12/14
No comment left by this customer.
04/12/14
Arrived back in timely fashion in good condition
04/12/14
Man from ParcelForce came with perfect timing to collect !
04/12/14
No comment left by this customer.
04/12/14
Package not collected on correct date
04/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur. However a customer service agent will be in touch shortly
No issues, no hassle, did exactly what was required thanks.
04/12/14
Nice website. Easy to book. Amazing. Recommend so highly
04/12/14
A simple cost effective process, no hassle, will use again.
04/12/14
No comment left by this customer.
04/12/14
Fast, smooth service. Nice job guys!
04/12/14
Did not collected on time and no communications
04/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur. However a customer service agent will be in touch shortly
5star service
04/12/14
picked up and delivered on time; tracking worked; price competitive
04/12/14
service is good but just collacation
04/12/14
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