We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,807 reviews.
Parcel collected promptly. Not sure when delivered
23/12/14
No comment left by this customer.
23/12/14
I was upset to find that the recipients had to pay customs duty on the presents I sent them! Almost 50% of the cost of sending the goods!
23/12/14
possibly a time window for pick up would be very helpful.
23/12/14
Everything was perfect, from pick up to drop off, thank you
23/12/14
Great service, did what it said on the box! (On line!)
23/12/14
Never been let down yet. Excellent service
23/12/14
Excellent service as normal.
23/12/14
No comment left by this customer.
23/12/14
(2534604)today is 23rd of Dec. Courier have been promising delivery daily since the 19th. Unacceptable service.
23/12/14
Our Response: Dear Customer A contact agent will be in touch shortly.
Would be great to know a time of day that the currier would come to pick up the parcel. It's hard to stay in one place for an entire day :)
23/12/14
No problems
23/12/14
Not so many duplicate confirmation emails please!
23/12/14
The parcel that was arranged to picked up by DX after 5 days has still not been collected for delivery to our client. Very poor!
23/12/14
Our Response: Dear Customer, we are looking into your query, an agent will be in touch shortly
Easy to print label and take to local post office for collection especially as it was a large parcel
23/12/14
I was and still am unable to track my parcel and received no response to my messages
23/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
1st time we have used Parcel Monkey and all we can say is the service was spot on from time parcel was collected in uk to been delivered.
23/12/14
I did not get the option to drop it off at my local post office. Would be very convenient.
23/12/14
Still not delivered, tracking number coming up invalid, no phone number for contact.
23/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
great delivery service's will always use this company price's are good also
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
They didn't collect the parcel!!! I've already emailed a complaint to your team but had no response
23/12/14
Our Response: Dear Customer A claims agent we are looking into your order. An agent will be in touch shortly.
No comment left by this customer.
23/12/14
I sent the parcel next day delivery on 15 December. It still hasn't been delivered. (23 Dec). Rubbish service from Courier
23/12/14
Our Response: Dear Customer A claims agent we are looking into your order. An agent will be in touch shortly.
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
Easy to book, good price, great service, thanks!
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
Collected on time, Delivered on time next day, What more could one ask.
23/12/14
Delivery of item was good but job was booked early Wednesday morning and not actually collected until thursday evening and many phone calls.
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
Delivered in time
23/12/14
Happy with collection times - Parcelforce very efficient. However, it hasn't been delivered yet so hopefully that will be OK
23/12/14
