We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,029 reviews.
very good service
08/02/15
i paid for the parcel to be delivered in 3 to 4 days and now its been nearly a week and i believe its still not been delivered
08/02/15
Our Response: I am sorry to hear about this somebody will open a support ticket for you now
No comment left by this customer.
08/02/15
my parcel has been lost and i have had no communication or update.
08/02/15
Our Response: Thank you for your feedback someone has responded to your support ticket on your Parcel Monkey account
Very good service. Did exactly what they said they would do. Will use again.
08/02/15
No comment left by this customer.
08/02/15
No comment left by this customer.
08/02/15
No comment left by this customer.
08/02/15
Everything went well. Good price and fantastic delivery time - two days to France - quicker than UK!
08/02/15
More than happy with the service.
08/02/15
No comment left by this customer.
08/02/15
good price found, parcel arrived on the day that it was booked to, so all in all very good
08/02/15
No comment left by this customer.
08/02/15
Parcel Monkey was the only courier that I could find willing to transport a long & heavy package and they were highly efficient in so doing.
08/02/15
Good Valued Service - Happy Days a1velo
08/02/15
No comment left by this customer.
08/02/15
the fact that I have to wait a whole day in, just to make sure the parcel gets collected isn't great. Then it got picked up at 7:30pm!
08/02/15
Our Response: Thank you for your feedback someone has responded to your support ticket on your Parcel Monkey account
i wish tge tine frame was a little less. even if we hot a phone call in the morning but otherwise was inpressed
08/02/15
No comment left by this customer.
08/02/15
The parcel wasn't collected at all. So I had to pay another company and send it with them.It was supposed to have been picked on Monday 2nd
08/02/15
Our Response: I am very sorry to hear about the service you have received somebody will respond to your support thread now
No comment left by this customer.
08/02/15
Cost effective, very convenient and delivered on time + I can track it all the way to my customer.
08/02/15
No comment left by this customer.
08/02/15
Parcels have still not been collected
08/02/15
Our Response: Thank you for your feedback someone has responded to your support ticket on your Parcel Monkey account
No comment left by this customer.
08/02/15
No comment left by this customer.
08/02/15
Would be quite good if you send a message to say that parcel has reached it's destination
08/02/15
No comment left by this customer.
08/02/15
No comment left by this customer.
08/02/15
Spot on service Thanks
08/02/15
No comment left by this customer.
08/02/15
Excellent service as always Thank you A++
07/02/15
No comment left by this customer.
07/02/15
Too much to write here, but a confirmation email after ordering confirming pick up time etc would be good
07/02/15
Great service as usual but your online booking site is limited compared to so of your competitors who you can track in real time
07/02/15
no comments,very satisfied.
07/02/15
Great straightforward service
07/02/15
No comment left by this customer.
07/02/15
great first class again
07/02/15
Came on correct day this time. All good. Friendly driver
07/02/15
