We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,984 reviews.
Parcel Monkey are great...will use again.
18/02/15
i have to say i am very impressed with the service so far thank you
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
Website is a bit patchy, an app for smartphones would be good
18/02/15
Excellent service at a very reasenable price most definately use again
18/02/15
My parcel has never been collected and I've heard nothing since. I'd like a refund
18/02/15
No comment left by this customer.
18/02/15
good service, but the parcel label came through too late (more than 60 mins). The parcel was already packed by the time the label arrived.
18/02/15
No comment left by this customer.
18/02/15
No tracking information - paid for 2 day service arrived after 5 days
18/02/15
Our Response: I am sorry for the delay with this service. Please check your Parcel Monkey account.
Service was good but the delivery was made a day later than the identified 48 hours. Left on the Wednesday delivered the Saturday.
18/02/15
No comment left by this customer.
18/02/15
Show full cost including insurance earlier in the original quoted price
18/02/15
A telephone number to contact you would be handy.
18/02/15
I Found your service using to different Companies going to deliver toRga very GOOD
18/02/15
No comment left by this customer.
18/02/15
Excellent service again!
18/02/15
No comment left by this customer.
18/02/15
It would be ideal if you could choose a time i.e. delivery by 9.00 am or before 1.00pm. Driver collecting the parcel was very good.
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
Very good service always used City Link as they were reliable hope the new delivery services we use now are as good.
18/02/15
No comment left by this customer.
18/02/15
Very effiecient booking system and exceelent prices
18/02/15
Good value, picked up as agreed, delivered on time and in one piece - what's not to like about this service!?
18/02/15
Good value, picked up as agreed, delivered on time and in one piece - what's not to like about this service!?
18/02/15
Cheeper than anywhere else by about 40% and arrived quick. Good job
18/02/15
No comment left by this customer.
18/02/15
Great name! Easy to use site. Very pleased all round!
18/02/15
Good Service, good price.
18/02/15
It would be better if you could issue a time slot for courier
18/02/15
Perhaps a little bit more accurate about collection of parcel time, however overall a very good service.
18/02/15
No comment left by this customer.
18/02/15
We had 2 orders with you for collection the Yodel driver took the wrong parcel on the wrong day, did not sign the collection receipt
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
An idea of the time you will arrive to collect
18/02/15
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