We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,484 reviews.
To know when my parcel should have been picked up would have been very beneficial - I didn't like not knowing and waiting in all morning
19/02/15
After paying there was no info wrt collection.It was then late Fri, & while trackable, it only appeared at the destination both physically a
19/02/15
Brilliant.... thank you as always.... will be using again soon !!
19/02/15
Great service but in the future if you could let customers know exactly the time you will be collecting parcel
19/02/15
Parcel collected and delivered as expected
19/02/15
No comment left by this customer.
19/02/15
Next day delivery that arrived 4 days late. What am I supposed to think.
19/02/15
No comment left by this customer.
19/02/15
simple to use, nice and easy booking, great service
19/02/15
No comment left by this customer.
19/02/15
No comment left by this customer.
19/02/15
No one picked up the parcel!!
19/02/15
took longer than expected to be delivered, will stick to myhermes, cheaper price for same delivery time
19/02/15
The price was much cheaper than elsewhere. It was collected efficiently & on time. Would certainly use again.
19/02/15
Parcel was collected on the day requested and delivered as agreed with no problems. the only improvement would be to give shorter time slot
19/02/15
it was very quick and great.
19/02/15
No comment left by this customer.
19/02/15
No comment left by this customer.
19/02/15
I would have liked some idea of when the chap was going to collect the parcel so I didn't have to hang around all day waiting for him.
19/02/15
No comment left by this customer.
19/02/15
No comment left by this customer.
19/02/15
Order deliverd to neighbour but no card left so a time sensitive deliver arrived 2 days late by the time my customer tracked it down!
19/02/15
No comment left by this customer.
19/02/15
This is the first time we have used your service and we were very impressed ! well done !
19/02/15
No comment left by this customer.
19/02/15
No comment left by this customer.
19/02/15
No comment left by this customer.
19/02/15
i now sent 8 parcel in the last week you fail to deliver on time and did not pick up parcels today when i phoned dx they said you failed to
19/02/15
No comment left by this customer.
19/02/15
happy with the service
19/02/15
No comment left by this customer.
19/02/15
No comment left by this customer.
19/02/15
Happy with the service
19/02/15
Better contact as to when parcel will be collected - accept that paying peanuts reduces quality of service but could be easily improved
19/02/15
is it beyond your wit to offer better than a 10 hour pickup window? 10 hours is unreasonable - at worst iyou should offer a 2 hour window
19/02/15
Lovely
19/02/15
perfect
19/02/15
No comment left by this customer.
19/02/15
Very good service, would use again
19/02/15
No comment left by this customer.
19/02/15
