We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,033 reviews.
Would be good to know approximately when the parcel was going to be collected - say a two hour slot
16/03/15
collected promptly and good communication
16/03/15
worked fine both ends.
16/03/15
All went very smoothly. Collection next day and delivery day after as promised.
16/03/15
I was charged with taxes at the destination, which I wasn't expected as wasn't advised at any point when booking Parcel Monkey's services.
16/03/15
you didn't pick it up or contact me to tell me you were not going too!
16/03/15
Goods received in a timely fashion
16/03/15
No comment left by this customer.
16/03/15
Package got there quickly! Thanks
16/03/15
happy
16/03/15
a smaller window of time for collection would be preferable, but no complaints - good service
16/03/15
Excellent - just as expected.
16/03/15
another great parcel delivery arranged by parcel monkey
16/03/15
No comment left by this customer.
16/03/15
No comment left by this customer.
16/03/15
was sending a letter sized package - challenging to get all the labels on!
16/03/15
Fabulous!
16/03/15
The collection was booked for Wednesday and Nightfreight did not collect until Friday. No update on our parcel monkey account to inform us.
16/03/15
Parcel delivered in good shape and time. Thank you!
16/03/15
Easy, and far cheaper than going to parcelForce directly. All-in-all saved my about £35! Will use this service always when sending parcels
16/03/15
No comment left by this customer.
16/03/15
poor experience with dx they dont know what they are doing cant track parcels, asked for a refund as could not collect the parcel
16/03/15
very prompt service
16/03/15
Excellent thank you . Your international shipping is very competitive I only wish your UK domestic rates were competitive too
16/03/15
I can't seem to talk to anyone and have to rely on a support form to work out what to do with the parcel that hasn't been collected!
16/03/15
I WOULD OF LIKED AN EMAIL TO CONFIRM THAT THE PARCEL HAD BEEN DELIVERYED AND SIGNED FOR,
16/03/15
Excellent , quick and easy :)
16/03/15
No comment left by this customer.
16/03/15
Excellent service - 5 Vintage car Wheels Shipped To Spain At A Very Good Price - Customer Very Happy
16/03/15
No comment left by this customer.
16/03/15
As always great service thank you
16/03/15
Very good service, collection & delivery perfect - would have been good to have smaller collection window rather than 8am-6pm. Thanks.
16/03/15
No comment left by this customer.
16/03/15
Excellent, quick, cheap service.
16/03/15
all good.very please with the driver.will use again.
16/03/15
everything turned out well. But wouldn't your business prosper if you had evening and weekend deliveries?
16/03/15
It would be highly convenient if the courier could say whether the collection would be AM or PM
16/03/15
The last three occasions using DX as the courier the experience has been the best thus far.
16/03/15
More detailed tracking information would be very handy for impatient recipients.
16/03/15
The courier didn't turn up & system wouldn't let us rebook - parcels never collected we need to be reimbursed
16/03/15
