We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,717 reviews.
Good done job, all is well as promised. There is a little more need to improve customer service.
16/02/15
Super service!
16/02/15
Parcel monkey great - yodel poor, then the service centre were excellent send a personal courier out at 9pm as failed to deliver
16/02/15
No comment left by this customer.
16/02/15
No comment left by this customer.
16/02/15
till waiting for confirmation of delivery from USA but the UK end was smooth.
15/02/15
No comment left by this customer.
15/02/15
Good service, parcel arried on time and in good order
15/02/15
Great Service and super gent who collected parcel with am early collection so didnt have to stay in all day.
15/02/15
Very fast service
15/02/15
The tracking information you provide is very poor. Lots of updates giving no meaningful information. Cannot really tell what is going on
15/02/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now and will respond on your Parcel Monkey account
No comment left by this customer.
15/02/15
Excellent service. Will use again.
15/02/15
No comment left by this customer.
15/02/15
Tracking did not work for my order. Limited confirmation emails/details during booking. Otherwise OK.
15/02/15
Was quoted £37 to send birthday gift to canada then they charged the recipient a further $45! This should have been in my original quotatio
15/02/15
Our Response: Thank you for your feedback someone has responded to your support ticket on your Parcel Monkey account
No comment left by this customer.
15/02/15
Great service- many thanks
15/02/15
A1 first class service as usual , thank you from daveb-music (ebay)
15/02/15
Excellent collection and delivery. Keep up the good work !
15/02/15
No comment left by this customer.
15/02/15
Uk to Japan parcel, arrived promptly and safely. Great service!
15/02/15
Excellent Service A+++++++++++++++++++++++++++++
15/02/15
Picked up by courteous driver and delivered as promised
15/02/15
the only thing missing is paying with paypal
15/02/15
Very fast, punctual and easy to use service.
15/02/15
efficient and competitive price...
15/02/15
Excellent service. Thank you
15/02/15
Its a total shambles now. Sorry not using you again.
15/02/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now
No comment left by this customer.
15/02/15
Estimated delivery time would be nice once it is logged in delivery depo.
15/02/15
No comment left by this customer.
15/02/15
Really highly recommend.
15/02/15
Tracking Asendia parcels by customers is hopeless as it is difficult to find the actual tracking no. to use there sight you have to log in.
15/02/15
No comment left by this customer.
15/02/15
great work
15/02/15
Collection time tracking would be really useful. Waiting in all day can be a problem.
15/02/15
No comment left by this customer.
15/02/15
No comment left by this customer.
15/02/15
No comment left by this customer.
15/02/15
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