We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,715 reviews.
The tracking need to be more updated.
21/02/15
I like the ease, simplicity & efficiency of your online service, but you need to make sure your prices are kept competitive. Good job PM!
21/02/15
You did awesome thanks very much.
21/02/15
easy to arrange, straight forward courier service at a far price.
21/02/15
Courier did not show up on Monday, when I rang the girl who answered obviously had a day off when they explained about customer service
21/02/15
No comment left by this customer.
21/02/15
2 Parcels sent as same order and one arrived day later that in should have
20/02/15
I was very wary of using the site as i had not heard of it before. But its so easy! I will be back!!
20/02/15
No comment left by this customer.
20/02/15
you are advertising 4 days but you delivered my parcel in 10 days i am not happy
20/02/15
good service, good price, tracking patchy.
20/02/15
Thanks for fast delivery to Italy.
20/02/15
the parcel arrival was delayed. exceeding 48 hours.
20/02/15
parcel has not arrived. parcel force say it is at int hub. you have said nil. Please sort it out.
20/02/15
No comment left by this customer.
20/02/15
excellent communication, picked up on time, easy to track, cheaper than other services
20/02/15
EXCELLENT REALLY EXCELLENT THANK YOU PARCEL MONKEY
20/02/15
No comment left by this customer.
20/02/15
No comment left by this customer.
20/02/15
Excellent service, parcel collected on time and delivered promptly well within the timescale indicated. Staff very polite, well done
20/02/15
After an anxious few hours parcel was collected and, according to tracker, delivered well within time frame, thank you for super service
20/02/15
No comment left by this customer.
20/02/15
No comment left by this customer.
20/02/15
No comment left by this customer.
20/02/15
Excellent service, could not fault.
20/02/15
Parcel Monkey did great, However, Parcelforce's lack of tracking post arrival at the international hub on the 17th was disconcerting.
20/02/15
Collection and delivery times were fine but the boxed was quite badly crushed at the other end. I packed well so no damage.
20/02/15
No comment left by this customer.
20/02/15
No comment left by this customer.
20/02/15
The parcel was collected and delivered as the days agreed which was much appreciated
20/02/15
No comment left by this customer.
20/02/15
The service I received was second to non and I would use Parcel Monkey again Thank You
20/02/15
IT WOULD BE HELPFUL IF I COULD USE YOU TO SEND TO NORTHERN IRELAND, SHETLAND IS. AND ORKNEY IS.
20/02/15
No comment left by this customer.
20/02/15
Parcel not collected on day arranged or on the following day !!!
20/02/15
This is the second time i have used your service. very impressed. Will be using you again and again. Thank you.
20/02/15
First delivery driver didn't have a label my label didn't scan however took parcel another driver later had label however parcel recd!
20/02/15
Courier failed to collect parcel.
20/02/15
No comment left by this customer.
20/02/15
No comment left by this customer.
20/02/15
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