We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,717 reviews.
No comment left by this customer.
18/02/15
very efficient reasonable service
18/02/15
No comment left by this customer.
18/02/15
website very easy to use, good prices, everything was completed on time and delivered
18/02/15
na
18/02/15
Excellent service. Would use again. Thank you.
18/02/15
It would be helpful if there could be an estimated time for collection.
18/02/15
Pick up and delivery were fine but it would have been reassuring if driver had let me know he was on his way.
18/02/15
No comment left by this customer.
18/02/15
Arrived safe a bit late due to the weekend use again yes
18/02/15
The website said the courier would bring a bag to place my items inside, yet the courier (DX) said parcel monkey no longer do the bags.
18/02/15
tried the rest , now returned to the best
18/02/15
parcel was not delivered on time. customer service was extremely poor. no compensation offered
18/02/15
Parcel Monkey are great...will use again.
18/02/15
i have to say i am very impressed with the service so far thank you
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
Website is a bit patchy, an app for smartphones would be good
18/02/15
Excellent service at a very reasenable price most definately use again
18/02/15
My parcel has never been collected and I've heard nothing since. I'd like a refund
18/02/15
No comment left by this customer.
18/02/15
good service, but the parcel label came through too late (more than 60 mins). The parcel was already packed by the time the label arrived.
18/02/15
No comment left by this customer.
18/02/15
No tracking information - paid for 2 day service arrived after 5 days
18/02/15
Our Response: I am sorry for the delay with this service. Please check your Parcel Monkey account.
Service was good but the delivery was made a day later than the identified 48 hours. Left on the Wednesday delivered the Saturday.
18/02/15
No comment left by this customer.
18/02/15
Show full cost including insurance earlier in the original quoted price
18/02/15
A telephone number to contact you would be handy.
18/02/15
I Found your service using to different Companies going to deliver toRga very GOOD
18/02/15
No comment left by this customer.
18/02/15
Excellent service again!
18/02/15
No comment left by this customer.
18/02/15
It would be ideal if you could choose a time i.e. delivery by 9.00 am or before 1.00pm. Driver collecting the parcel was very good.
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
No comment left by this customer.
18/02/15
Very good service always used City Link as they were reliable hope the new delivery services we use now are as good.
18/02/15
No comment left by this customer.
18/02/15
Very effiecient booking system and exceelent prices
18/02/15
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