We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,486 reviews.
Everything was as promised. Collected on time and delivered next day. Tracking is also easy
10/03/15
My package was found abandoned at a side of the road. Unacceptable unprofessional service
10/03/15
Our Response: I am very sorry to hear this somebody will look into your support ticket and respond
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
what more can i say !! spot on
10/03/15
I was very pleased with the quick delivery and the very practical booking web site.
10/03/15
All good- prompt service
10/03/15
Service - Very Good - No Fuss - Parcel Picked Up When Arranged - We'll Use You Again - Thanks
10/03/15
Parcel collect and delivered, all good
10/03/15
I requested a pick after 5pm and parcelforce failed to collect the parcel. It was re-arrnaged the next day and again they failed
10/03/15
Our Response: I am very sorry to hear this, I can see the goods have now been delivered
No comment left by this customer.
10/03/15
Easy to set up. Would help if There was an approx time of pick up.
10/03/15
This was the first time I have use your service and you were excellent, UK to Jordan 10 out of 10
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
Prompt, efficient and hassle free! Excellent. Thanks
09/03/15
No comment left by this customer.
09/03/15
Thank you
09/03/15
First time have used your services, will definitely not be the last, very pleased, thank you.
09/03/15
a excelent service! very very good!!!!
09/03/15
No comment left by this customer.
09/03/15
No comment left by this customer.
09/03/15
The parcel was not picked up on the scheduled day despite staying in all day and being in the room next to the front door. Waste of time, te
09/03/15
Our Response: I am sorry to hear about this somebody will open a support ticket for you now
No comment left by this customer.
09/03/15
good service no hassel
09/03/15
No comment left by this customer.
09/03/15
amazing!!! very quick!!! really good contact with coustomers!!! I m really happy!!!
09/03/15
excellent
09/03/15
Misleading as I thought all costs were included and nothing left to pay. My cousin had to pay and extra R1500 to release the goods.
09/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now. Unfortunately where customs are concerned these are charges levied by the government and they will not disclose any information on these to us
Cheap & Efficient!
09/03/15
Item collected on time - delivered next day - no damage was made- really good service
09/03/15
Appaling service, will not use you again. Failed collection and re-try; No phone contact details for Parcel Monkey; I would like a refund!
09/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your order now
good but package took three days rather than two. your end was fine though.
09/03/15
No comment left by this customer.
09/03/15
N/A
09/03/15
Fast and efficient
09/03/15
paid for next day delivery. stayed in all day for courier to pick up never arrived. had to ring dx to sort out as youve got no number. poor
09/03/15
Our Response: Somebody will respond to your support thread now
