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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,996 reviews.
Very Fast delivery using city-link, well recommended.
29/12/14
the driver left without collecting parcel. I had to take to post office - won't be using you again
29/12/14
Parcel was not delivered in the time frame promised
29/12/14
It has not yet been delivered despite the order being made on 22nd so it is over a week late
29/12/14
No comment left by this customer.
29/12/14
Delighted with service. Ideally I would have liked a smaller window for parcel collection (am or pm) or if driver could phone to give ETA
29/12/14
No comment left by this customer.
29/12/14
I was very satified with the service provided. It was extremely easy to make the booking!
29/12/14
A1 service
29/12/14
I selected 24 hour delivery, ended up with 48 hour parcelforce, still not turned up 3 working days later. no reply to email sent.
29/12/14
No comment left by this customer.
29/12/14
Greater clarity regarding labeling when collecting from someone else's address, would be helpful.
29/12/14
Great service & thank you again the parcel arrived on time will be using parcel monkey again.
29/12/14
No comment left by this customer.
29/12/14
Wonderful service and a prompt response !! This is the first time I have used it and will surely suggest to many.
29/12/14
Brilliant, used to send Christmas presents to Germany. Have not used before but will certainly use again
29/12/14
The parcel was collected one day late. At the very least you should have told me this. I would not use you again.
29/12/14
No reply from you when import tax and handling fee were imposed on receipt of parcel in Vietnam.
29/12/14
First time i have used them,but Courier have gone bust,so i shall wait and see,how this parcel is dealt with.
29/12/14
If you could text a time slot for collection that would be helpful
29/12/14
very well organized and quick collection. thanks for your sevice.
29/12/14
No comment left by this customer.
29/12/14
The service was great and easy. Thank you
29/12/14
Didnt come on the arranged day waited in all day had to rearrange for next day although picked up another day wasted in the run up to xmas
29/12/14
Was on time and delivered quickly with no hassle, and we booked last minute too!
29/12/14
Very good, great price, and City Link were Extremely fast
29/12/14
No comment left by this customer.
29/12/14
Pick up had to be rearranged as collection was missed on first booking
29/12/14
The service was very poor. Unclear time of collection. Unclear tracking. My parcel is still not yet delivered.Not recommended. Never again!!
29/12/14
Excellent service at an excellent price, sent a parcel to Germany and it arrived within 2 days. Thank you very much!! Will use again :-)
29/12/14
Use Parcel monkey regularly, always reliable and best price.
29/12/14
No comment left by this customer.
29/12/14
Very speedy and impressive service. 24 hours after leaving me, my parcel was in USA with the recipient
29/12/14
No comment left by this customer.
29/12/14
the parcel has not being delivered yet and the system show it has. *******s
29/12/14
No comment left by this customer.
29/12/14
Very Poor - apparently they had attempted to deliver the parcel but didn't leave a note or anything to let me know!!!!! Outrageous.
29/12/14
Fast, efficient and easy to use service.
29/12/14
Excellent service . Parcel collected on time and delivered in less than a day despite Christmas.
29/12/14
Was brilliant service , I could not believe a piece of furniture could be delivered overnight 2 days before Xmas , fantastic , will use agai
29/12/14
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