We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,389 reviews.
Needed to send a parcel to Australia. Website guided me through the process, labels were printed, parcel dropped off, parcel shipped, parcel delivered - job done
25/08/23 by Bob Miller
Easy to use website great service
24/08/23 by Mary
Havent received my parcel, a week later than promised - no communication from courier (DPD). Parcel Monkey allows you to track but all it says is that they havent received my parcel yet. A shame for my first experience as it seemed like a straight forward process.
24/08/23 by JWilliams
Just when you think there is nothing more they can ask for they think of something. They lost a parcel, Initially, they claimed it had been delivered and they had a picture to prove delivery which caused a dispute between me and the person to whom I sent the parcel. The buyer took a dispute out against me and won as there was no picture. The monkeys then said the parcel was returned to me (which it wasnt), and they then said it was damaged (which is possible as monkeys often do damage things). They are now questioning if I really sold the item and if the buyer really had his money refunded. Each time I have provided the monkeys with the documents they have asked for they ask for something new. On their site, they claim that they have a 4.5-star rating on Trust Pilot. However this site shows a rating lower than 4 (and its falling)
24/08/23 by Gordon M
remember "you get what you pay for" its taking longer than a week to deliver a parcel 20 miles via yodel, would have been cheaper to deliver myself!
24/08/23 by Thomas Hogan
Simple to use website and competitively priced
24/08/23 by Brian
I sent a very large parcel with Parcel monkey, it was a rocking chair. Its gone missing and they will not even reimburse me for the £44 I paid for the courier charge and the £60 of extended liability which is ridiculous! Will not be using them again.
24/08/23 by Asha
I think maybe a estimated time of collection could be given but otherwise absolutely brilliant .
24/08/23 by customer
They settled my claim in full. There was no nonsense. Fully trustworthy. And dealt with it swiftly, communications very good
24/08/23 by Janet
Left parcel at my local Post Office on a Thursday for ParcelForce 48 and it was delivered the following Wednesday. Very slow delivery i will not use this service again . Evri are even quicker than that.
24/08/23 by Rob Primark
Real good service cost saving.
23/08/23 by simon wilsdon
Awful! Used them to quote up with a parcel for UK to Portugal. Our parcel was collected by the chosen courier and In 2023 its currently “ lost “ and for the last 5 days I’ve been waiting on “ Official “ messages on where the parcel is. Obviously they are not the courier but they state clearly to deal with them for parcels & they’re jn business taking money and giving a customer the run around for the last week!!
23/08/23 by Chris
DO NOT USE PARCEL MONKEY UNDER ANY CIRCUMSTANCES They are liars and they are not fit for purpose, I booked an item of 26 kgs for collection I booked it for 30kgs to cover any discrepancies, they only attempted collection once and stated over weight, how can it be over weight, they then stated on 2 other days that parcel over weight and no one had been to property for collection, they will not give me a phone number to speak to them i am now 3 days late with no parcel and out of pocket £150 and they dont give a monkeys, also do NOT under any circumstances use Parcel Force they were the courier who couldnt carry out a simple job so be warmed neither of these companies are fit for purpose, they are absolutely disgusting the way they treat these paying customers
23/08/23 by L J MORRIS
The parcel got to Japan in 3 days which was great and I was notified that it was delivered but it actually took another c.10 days to travel to Kyushu and my daughter had to travel to another city to collect it. Everything was fine with the package, no damage, but it was quite heavy for her to carry on 2 trains to get it home.
23/08/23 by Karen S
My family did not received the parcel yet. They are asking them to pay custom fee first than collect. What custom fee? Is there custom fee on gifts? Where was it written when I was purchasing delivery service from you? I am very disappointed. Please deliver my parcel to my family without further delays. I am very disappointed.
23/08/23 by T T
First time use of website. Easy to use and navigate and select a suitable parcel carrier.
23/08/23 by Johnny Jinx
Great, very helpful always try to use
23/08/23 by Gerald
Brilliant service thank you
23/08/23 by Customer
Fast delivery
23/08/23 by Customer
Good communication everything went smoothly, delivery received
23/08/23 by Customer
Extremely easy process, all the information was very clear and the delivery went smoothly. No complaints.
23/08/23 by Chel
courier picked up my parcel on time at my home
i could track my parcel
through process
from pick up to delivery
with photos
23/08/23 by tracey
Delivered International on time!
Perfect service, exactly as paid for.
23/08/23 by David
The delivery man demanded additional payment AND that I walk down 5 flights of stairs to fetch my parcel AND he kept the change - as well as being aggressive and unfriendly
23/08/23 by Customer
Easy booking, prompt collection and delivery.
Would have liked an email to confirm my parcels had been delivered, rather than having to wait and check through the website.
22/08/23 by Kim Warner
Fabulous. From collection to delivery 5 and a half days to Australia. Informed at every stage and a great price.
22/08/23 by marion rhodes
I have used parcel monkey many times and they have always been fantastic on price and delivery
22/08/23 by K Gray
As always, arrived on time to the recipient and good value for money.
22/08/23 by Mr Jon Lavelle
Booked a collection on the 9th which was supposed to be 48hr delivery and 2 weeks later the parcels are still here. After multiple back-and-forths with customer support, absolutely nothing has happened. This was b2b and expected a certain level of service from the company. I understand its not entirely Parcelmonkeys fault as it was Parcelforce who was supposed to do the collection & never showed up. However, customer support has done nothing to rectify the issue and told me "Because the collection is more than 5 days late you have to make another booking" Even though I paid £90 for a collection that never happened and raised the issue with them multiple times.
22/08/23 by w taylor
All aspects of the transaction worked well. The collection and delivery were perfect.
22/08/23 by Richard Clive Gentry Rowe
Excellent service in every way. Strongly recommend.
22/08/23 by James Gourley
quick to sort out the paperwork and arrange for pickup
22/08/23 by Camper Monkey Ltd
Really bad, you did really bad.
22/08/23 by Customer
Easy to setup for UK-UK shipment
Easy shipment label production
Delivery on time
22/08/23 by Gordon Fogarty
Fast response very straight forward easy to use
22/08/23 by Tatum Armstrong
Very on-time collection, easy to use
22/08/23 by Customer
Quick and fast delivery
22/08/23 by Lubna Shaheen
Always reliable and with a good price for the customer.
22/08/23 by Jimmy Smyth
Delivery was on time
21/08/23 by Unknown
Unfortunately you recommended Evri for international parcel delivery. I have had a very bad experience with them and have lost my parcel. The make it impossible to contact them in every way :(
21/08/23 by Janet
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