We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,743 reviews.
Really easy to get a list of quotes suitable to my needs, print labels and send. Accessible website.
10/10/23 by Beano
Simple and effective
10/10/23 by Happy
Initially, I paid £11 Parcel Monkey for the shipment of a small office chair, which seemed reasonable. However, I was taken aback when an additional £76 was deducted from my account! Regardless of whether there was a slight discrepancy or not (according to Parcelforce), this additional charge felt exorbitant and, frankly, exploitative. What truly disappointed me was that Parcel Monkey withdrew this money from my bank account before the issue was adequately resolved. Instead of receiving the support and guidance I expected during this process, I was met with a demand to provide proof of the dimensions and weight of the chair. The challenge here was that I no longer had the chair in my possession. This entire experience has left me feeling not only frustrated but also deeply dissatisfied with Parcel Monkeys customer service and billing practices. I believe that customers deserve fair and transparent communication and a reasonable resolution to such disputes. Sadly, this was not my experience with Parcel Monkey, and I hope that my feedback encourages them to improve their customer service and billing procedures in the future. I do not recommend Parcel Monkey, I was absolutely shocked at this unreasonable charge. I am seeking a refund of this additional charge (which was 7 times more than what I paid for), and I will be taking action if this is not processed.
10/10/23 by Dominic West
Good choice of options and good value.
10/10/23 by Ray Stewart
ease of use and good choice of options
10/10/23 by CAREN
The measurements of the return item were correct and the weight we took from the label on the box. Yet Parcel Monkey disputed the measurements and charged us more than the item cost.
10/10/23 by Anita
The process of inputting information, paying and drop off was fine. The price was the biggest advantage to Royal Mail who I normally use but that wasn’t to be as my buyer in France had to pay an additional £9 over and above the £13 I paid. Very disappointed ☹️
10/10/23 by Jules
The parcel arrived quickly and pleased with service
10/10/23 by susan morgan
Easy to use and worked out 30% cheaper
09/10/23 by ryan
Efficient service
09/10/23 by Mr Berman
Efficient service
09/10/23 by Mr Berman
very easy to use & use regularly. Happy to recommend.
09/10/23 by Julie Crowther
Quick collection and timely delivery.
09/10/23 by Customer
Tried them for the first time, but parcel was marked as collection attempted, which was blatantly untrue as two of us were in the house, and also a doorbell camera showed nothing. Having to order elsewhere and asked for a refund.
09/10/23 by . PETER ANDREW KNIGHT
Good service
09/10/23 by Jo k
All ran smoothly
09/10/23 by Annabel Couzens
Parcel Monkeys communication platform chose to inform the courier that my collection was no longer needed. This happened again when the parcel was actually collected. It caused a delay by over a week.
09/10/23 by Customer
Delivery delivered exactly as promised.
09/10/23 by Mr J Lowrie
Great. On time, reliable delivery service.
09/10/23 by Mel
Delivered back to senders address - not to the address I paid to deliver to.
09/10/23 by customer
courier returned post failure to collect day one... good to see they repsonded to first failure..
09/10/23 by SUSAN RICHES
Haven’t received my parcel
09/10/23 by Customer
good value and easy to use
will use again for sure
09/10/23 by Luke Ryan
No messing about kept up to date fantastic service highly recommend
09/10/23 by Alwyn Davies
First time I used Parcel Monkey to return a kitchen Extractor Hood and a bathroom mirrored cabinet. Amazing price, collected from home and delivered within 48hours. Tracking available all throughout. Really easy and simple to do at home online.
08/10/23 by Customer
This is the second time I’ve used Parcel monkey and find it the best way to send a parcel. The price is very competitive and gives you many choices to drop off the parcel or collected from your address. The only useful thing would be to know the approx time parcel would be collected. Will definitely use again and recommend to my friends and relatives.
08/10/23 by Carol Gordon
Used for the first time recently. Straightforward process and comprehensive list of courier services to choose from. One stop shop too with associated payment facility and carriage labelling provided via email. Would use again.
08/10/23 by Alistair
Did what they said
08/10/23 by CustoJeanmer
good copany
08/10/23 by Mr Day
Clear and simple instructions for parcel preparation and fast delivery.
08/10/23 by Ocean
Well presented choices. And the delivery went without a problem
08/10/23 by Laundry Lady
Straightforward
07/10/23 by Diana
Collected as ordered and delivered safely in good time. Thank you.
07/10/23 by Mrs.A
Lost package poor condition not interested attitude
07/10/23 by customer
My small chest freezer was heavily damaged in transport, over and above typical wear and tear. The damage was consistent with being dropped on a bar or edge, a corner of the package being crumpled too (photos available). In addition, communication from Parcel Monkey and UPS was particularly poor as to anticipated arrival and delivery times, with no accurate delivery window available for us to plan around. In this day and age, really antiquated. To top it off, I haven’t had an opportunity to report this outside this review panel. Parcel Monkey have a sole source of web-based contact which was so buggy I couldn’t submit feedback. Really disappointed, regret my choice completely and would like compensation.
07/10/23 by Alex Fenner
No drop off allowed despite driving all the way there.. Old indo on website. No refund offered.
07/10/23 by Sakher
Efficiency.
07/10/23 by Guest
This service was so easy to use and I didn’t realise how cheap it could be to send a large parcel. I returned a buggy and it only cost £10.58 which is much cheaper than sending via Royal Mail. It compares all delivery services and you get instant quote which doesn’t change as you go through the booking stages. I wasn’t even aware of this website but will definitely use again especially with Christmas soon approaching. Everything was as expected cannot complain at all! Defo recommend.
06/10/23 by Customer
I have a missing parcel for 2 months now and they didnt help. Because they are not the courier you have to wait until they contact the courier, and they didnt give you any information or reply to your emails. AVOID USING THIS COMPANY IF YOU HAVE ANY PROBLEM WITH THE PARCEL THEY DIDNT HELP. When I contacted the courier they said Parcel Monkey was the company that needed to help me because I get the service with them. THE WORST CUSTOMER SERVICE EVER.
06/10/23 by Customer
I arranged for something to be delivered to our customer. I paid an additional fee, as insurance in the event of our product arriving damaged. Our product arrived with the customer 100% damaged and unusable. I began proceedings to document this through the Parcel Monkey portal. I was then on holiday. When I returned I checked the portal to discover that I had been sent a link to complete and because it was more than 7 days, there was nothing that could be done! Since then I have been offered £60 as a gesture of good will. This doesnt even cover the delivery let alone the damage to our product and the loss of a sale (refund to our customer). They asked for proof of sale, I have provided this. I have provided proof of damage. I have provided everything they have asked for and yet I am told they cant do anything because I havent provided proof! I can only conclude that the additional fee I paid to cover this event is a scam. I am yet to receive £60 as they are now saying the payment details I have provided are false! I will NEVER use Parcel Monkey again and I suggest you dont either.
06/10/23 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
