We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,743 reviews.
Last minute and very time-sensitive request. They were bang on time with collection and delivery.
06/10/23 by Customer
Paid extra for faster service 9 days on still not delivered and received survey on How did we do - not as expected to say the least !
06/10/23 by Fiona MacDonald
Excellent as Always
Straight forward no issues and good price
06/10/23 by Alan Martin
Great realist affordable prices to send parcels
06/10/23 by samantha
Very efficient.
05/10/23 by customer
Excellent Service 100% Flawless
05/10/23 by customer
quickly done and received
05/10/23 by mark smith
The whole process was super easy and I was able to drop off the package five minutes away, the package arrived on time and the cost was very reasonable.
05/10/23 by Timothy Cole
Good price and easy transaction. Able to pay via Paypal which I prefer to use.
05/10/23 by Philip Briggs
They never pick up the parcel!
05/10/23 by 600623877
I dont know why I keep coming back to you to move my material about the UK. This is the second time a parcel has gone missing. Out for delivery and then nothing. No follow up no nothing. I had to chase the courier company. This company will not be on my Christmas card list for sure!!!
05/10/23 by EDWARD GALLACHER
Awful service will not recommend or use again. We sent an amazon damage parcel back and took all correct measures as per instructions and took photos of measurements and this company took an extra £70.76 out of my bank account after picking up saying measurements were wrong. The courier did not measure the parcel upon picking up and we have sent photos of correct measurements. We have a case with the bank against them taking money from our account. Awful communication no where to phone to discuss. Do not use.
05/10/23 by Alison Barbrook
You turned up on the day and delivered the next day. only criticism that you do not give a reasonable timescale for pick up,
05/10/23 by Terry Inglesant
As usual a perfect service from start to finish.
Easy to complete the forms, print and send. I have had queries in the past which have been answered promptly using the messaging service. Recommend!
05/10/23 by Susan
Efficient, and easy for drop off
04/10/23 by Customer
Failed to collect parcels 2 days in a row, with no prior (or post) communication. I paid for next day collection, but on the day there was no communication at all. I checked the online tracker and it simply had a note that it is being rescheduled for the next day. Come the next day, the same thing happened again, with no apology or explanation. I had to arrange to make sure there was someone home to wait for the collection! I tried calling but couldnt get through to anyone, so i contacted them online. They simply said it has been rescheduled and then they even asked me to re-print a new label. I explained that I had to go to the printing store and pay money to print the original label so i would like to use the original label if possible, their response was (from Monica) - "You may use your old label since there are instances it is accepted. However, we always encourage using the new one to avoid delays and issues." - What kind of response is that? so it may or may not work???? AVOID AT ALL COSTS! Not only did they not collect the parcel, they are not taking responsibility.
04/10/23 by Kaling Au
Delivered on time and only a few days from UK to Denver
04/10/23 by paul boon
UPDATE: They told me to contact the bank of which I am not a client anymore since I left UK 6 months ago. They promise there I will find my 20 pounds refund for the lost boxes :)
04/10/23 by Customer
Very easy and simple procedure
04/10/23 by john morris
Picked up and delivered as promised would definitely recommend to friends and family
04/10/23 by Sian
I am afraid evri is no better than Hermes. They tried to pick up on the wrong date, then hung onto the parcel for a day longer than they should’ve.
04/10/23 by angry customer
Efficient as usual
04/10/23 by Michael Speller
Very easy to use. Always stressed when sending such important parcels. But there was no need. Great service will use again.
04/10/23 by Neil Hughes
Online booking was fairly straightforward and saved on costs.
04/10/23 by G Skid!
Only gave 1 star as there is no zero star option. Parcel delivered late and contents damaged. Parcel Monkey small print (which no one reads) has all bases covered to dodge any compensation. Do not use this company, use the carriers own direct websites which will be cheaper in the long run.
04/10/23 by Mick Edwards
Great Experience, found me the cheapest price for a large parcel that most courier companies would not deal with directly. Clear and concise instruction and parcel arrived safely and in time. Thanks very much and I will use again.
03/10/23 by customer
Item was a cast iron lathe and it arrived smashed.
03/10/23 by Phil
The parcels get delivered. Thats the important thing. We have used ParcelMonkey for quite a few years. We select using the ParcelForce option and we take them to the post office along with our normal office mail. More convenient for us than waiting for a collection van to turn up (or not). The form on the booking site has some glitches that need fixing e.g. address field is too short for some addresses provided by the postcode lookup. Final cost is average and with insurance can be more than some direct Post Office rates, but generally marginally better. ParcelMonkey also offer cheaper rates using cut-price firms but previous experience shows some of these firms are unreliable. If your parcels are of reasonable value, best to use a middle price range service that is well established, delays and losses can be costly and tiresome.
03/10/23 by John
ease of use, communications excellent!
03/10/23 by Lisa Burrows
Let down by Parcel Force failing to collect for two days and then take 3 working days for delivery
03/10/23 by Robert
Parcel collected and delivered at convenient times
03/10/23 by PATRICIA QUINN
The whole process was extremely easy, from pick up to delivery. Many thanks!
03/10/23 by Customer
Good shipping options for international. Collected item on time and delivered without incident to Switzerland. Would use again.
03/10/23 by rachel
Kept informed at all stages
03/10/23 by Customer
Quick, easy and cheaper than buying direct. Customs form ready to go too
03/10/23 by Jane Bruner
still waiting for someone who can collect my packing
02/10/23 by Anna
Great service - will use Parcel monkey all the time for bigge parcels.
02/10/23 by Mr Norman MacLean
Easy helpful info to follow
02/10/23 by Customer
Really good service just a shame had to fill out the form twice as it wouldn’t accept a PO address would have helped to know that before completing everything
02/10/23 by Peter
My parcel didnt get delivered and there seems to be no conversation about compensation. A truly bad service.
02/10/23 by Lesley Lambourn
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